Cannabis Retail Wellness Advisor

SUNNYSIDE; New Kensington (Westmoreland County); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Health insurance

401(k) match

Paid time off

Bonuses

Stock options

Employee discount program

Job summary

Cresco Labs, operating Sunnyside dispensaries, is seeking a Wellness Advisor to assist customers in selecting cannabis products, ensuring compliance and delivering an exceptional shopping experience. You will handle check-in, consultations, order fulfillment, and checkout with a focus on regulatory adherence and customer care.

The role emphasizes training, product knowledge, and a consultative sales approach across a dynamic retail environment. Weekend and holiday availability is required.

Qualifications

• High School Diploma or equivalent.
• Minimum 1 year experience in customer service; retail or hospitality preferred.
• Flexibility to work opening, closing, weekends, and holidays.
• Excellent customer service skills and ability to engage with customers.
• Demonstrated ability to learn and apply technical and product-related information in a professional consultative manner.
• Must be able to lift, carry and balance up to 50 pounds (100 pounds with assistance).

Responsibilities

• Greet customers and provide best-in-class experience.
• Build relationships by listening to customer needs.
• Educate customers on cannabis products and effects.
• Apply selling and cross-selling techniques to build baskets.
• Verify documentation and IDs for customers.
• Ensure accurate order dispensing and labeling.

Skills

Customer service

Interpersonal skills

Communication

Flexibility

Education

High School Diploma or equivalent

Tools

POS system

Job description

Cresco Labs, operating Sunnyside dispensaries, is seeking a Wellness Advisor to assist customers in selecting cannabis products, ensuring compliance and delivering an exceptional shopping experience. You will handle check-in, consultations, order fulfillment, and checkout with a focus on regulatory adherence and customer care.

The role emphasizes training, product knowledge, and a consultative sales approach across a dynamic retail environment. Weekend and holiday availability is required.