Cannabis Wellness Retail Specialist: Expert Customer Care

Live Parallel; Orlando (FL); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Employee discount

Paid time off

Parental leave

Tuition reimbursement

Pet insurance

401k enrollment

Job summary

Surterra Wellness is hiring Retail Sales Associates to serve patients and customers in our Orlando stores. You will act as a product expert, providing cannabis recommendations and handling orders with proper paperwork and privacy, while maintaining store standards.

The role emphasizes excellent customer service, compliance with HIPAA and state regulations, and the ability to adapt to a fast-paced retail environment in a growing cannabis company under Parallel umbrella.

Qualifications

• Age 21 or over
• High School Diploma or equivalent
• Valid Government-Issued Photo ID
• Flexible schedule including evenings, weekends, and holidays
• 1 year in Retail or related industry
• Proficient with Microsoft Office Suite
• Strong attention to detail and multitasking
• Excellent communication and organizational skills
• Ability to manage difficult situations professionally

Responsibilities

• Model best-in-class service that exceeds customer expectations and builds long-term rapport.
• Provide customers and caregivers with expert cannabis recommendations discussing goals, effects, dosing, and methods of consumption.
• Participate in the patient intake process and maintain patient records.
• Accurately receive, prepare, and complete patient orders using POS.
• Maintain records in accordance with State Regulations and local/federal guidance.
• Maintain privacy and confidentiality of sensitive patient information per HIPAA.
• Elevate customer conflicts to build loyalty and trust.
• Keep the store clean on a daily basis.

Skills

Customer service

Time management

Communication

Organization

Conflict resolution

Education

High School Diploma or equivalent

Tools

POS system

Microsoft Office Suite

Job description

Surterra Wellness is hiring Retail Sales Associates to serve patients and customers in our Orlando stores. You will act as a product expert, providing cannabis recommendations and handling orders with proper paperwork and privacy, while maintaining store standards.

The role emphasizes excellent customer service, compliance with HIPAA and state regulations, and the ability to adapt to a fast-paced retail environment in a growing cannabis company under Parallel umbrella.