Cannabis Wellness & Customer Care Specialist

Greenthumbindustries; Trenton (PA); On-site; USD 19,000 - 25,000; Full time

Job summary

Green Thumb Industries (GTI) is seeking a Personal Care Specialist to engage with customers in a cannabis retail setting. You will educate customers on products, assist with selections, and ensure safe usage while maintaining store standards and compliance.

Ideal candidates have strong customer service skills, familiarity with POS systems, and the ability to work varied shifts. The role emphasizes professionalism, HIPAA awareness, and a customer-first approach.

Qualifications

• At least one year of customer service experience; preference for candidates with specialty, customer-facing retail experience.
• Must be 21 years or older.
• Must pass all required background checks including state-specific cannabis employment requirements.
• Possess valid driver’s license or state ID.
• Must be and remain compliant with all legal or company regulations for working in the cannabis industry.

Responsibilities

• Engage with and assist patients and/or customers in a customer-facing, intimate retail environment.
• Educate customers on products, methods of consumption, and safety as part of patient interaction.
• Recommend safe and effective regimens based on individual needs and knowledge of GTI products.
• Promote a positive, communicative, patient- and customer-oriented work environment.
• Verify order deliveries for accuracy and assist in store operations to ensure smooth running.

Skills

Customer service

POS systems

Effective communication

HIPAA compliance

Professionalism

Job description

Green Thumb Industries (GTI) is seeking a Personal Care Specialist to engage with customers in a cannabis retail setting. You will educate customers on products, assist with selections, and ensure safe usage while maintaining store standards and compliance.

Ideal candidates have strong customer service skills, familiarity with POS systems, and the ability to work varied shifts. The role emphasizes professionalism, HIPAA awareness, and a customer-first approach.