Cannabis Wellness & Customer Care Specialist

Green Thumb; Duncansville (Blair County); On-site; USD 31,000 - 42,000; Full time

Job summary

Green Thumb is seeking a friendly Personal Care Specialist to engage customers in our dispensary, educate on products and safe usage, and connect patients with the right cannabis solutions.

You will assist with store duties, maintain compliant operations, stock shelves, process orders at the POS, and work varied shifts while upholding excellent service and HIPAA-compliant privacy practices.

Qualifications

• At least one year of customer service experience; preference for candidates with specialty, customer-facing retail experience

Responsibilities

• Engage with and assist patients and/or customers in a customer-facing, intimate retail environment
• Play an active part in patients' and/or customers' education on products, methods of consumption, and safety as part of patient interaction
• Utilize product and consumption-method knowledge to recommend a safe and effective regimen suited to each patient and/or customer’s needs. Responsible for remaining up to date on product knowledge.
• Promote a work environment that is positive, communicative, patient and/or customer-oriented
• Assist in verifying order deliveries for accuracy
• Provide necessary support to the management team to ensure retail store operations run smoothly, properly, and in compliance with the applicable rules and regulations, including daily activities, maintenance, and patient information for any reported issues and/or complaints
• Ensure local and state cannabis regulations are properly enforced and upheld
• Ensure sales floor is properly stocked and presence of the store is well maintainedand compliant
• Maintenance of hard copy files as required
• Follow security measures and safety complianceprocedures
• Complete duties at assigned workstations, as determined by management, during scheduled shifts including:
• Front of House: Check In, Sales Floor, POS (Kiosk, In-Store, Pre-Order), Curbside, Roll Thru
• Back of House: Fulfillment, Receiving, Replenishment, Inventory Counts
• Maintenance: Uphold cleanliness, safety, and presentation standards throughout the dispensary
• Other duties as assigned

Skills

Customer service

POS systems experience

Communication skills

Teamwork

Compliance awareness

Cannabis product knowledge

Tools

POS software

Inventory management

Job description

Green Thumb is seeking a friendly Personal Care Specialist to engage customers in our dispensary, educate on products and safe usage, and connect patients with the right cannabis solutions.

You will assist with store duties, maintain compliant operations, stock shelves, process orders at the POS, and work varied shifts while upholding excellent service and HIPAA-compliant privacy practices.