Cannabis Wellness Concierge

Green Thumb Industries; Hometown (IL); On-site; USD 15,153 - 24,796; Full time

Job summary

Green Thumb Industries is seeking a friendly RISE Personal Care Specialist to assist patients and customers in our dispensary, guiding them to the right GTI products and consumption methods while maintaining a welcoming environment.

You will educate on products, ensure compliance with state cannabis regulations, assist in inventory and order accuracy, operate the POS system, and support store operations in a fast-paced retail setting.

Qualifications

• At least one year of customer service experience; preference for specialty, customer-facing retail experience
• Meet scheduling and availability requirements (mornings, days, nights, and weekends)
• Reliable, responsible, and dependable attendance
• Must be 21 years of age or older
• Must pass all required background checks including state-specific cannabis employment requirements
• Possess a valid driver’s license or state ID
• Must remain compliant with all legal or company regulations for working in the cannabis industry
• Prior cannabis experience not required

Responsibilities

• Engage with and assist patients and/or customers in a customer-facing, intimate retail environment
• Play an active part in patients’ and/or customers’ education on products, methods of consumption, and safety as part of patient interaction
• Utilize product and consumption-method knowledge to recommend a safe and effective regimen suited to each patient and/or customer’s needs; remain up to date on product knowledge
• Promote a work environment that is positive, communicative, and customer-oriented
• Assist in verifying order deliveries for accuracy
• Provide necessary support to the management team to ensure retail store operations run smoothly, properly, and in compliance with applicable rules and regulations, including daily activities, maintenance, and patient information for any reported issues and/or complaints
• Ensure local and state cannabis regulations are properly enforced and upheld
• Ensure sales floor is properly stocked and maintained in compliance
• Maintain hard copy files as required
• Follow security measures and safety compliance procedures
• Front of House: Check In, Sales Floor, POS (Kiosk, In-Store, Pre-Order), Curbside, Roll-Through
• Back of House: Fulfillment, Receiving, Replenishment, Inventory Counts
• Maintenance: Uphold cleanliness, safety, and presentation standards throughout the dispensary
• Other duties as assigned

Skills

Customer service

POS systems

Communication

HIPAA compliance

Professionalism

Cannabis knowledge

Job description

Green Thumb Industries is seeking a friendly RISE Personal Care Specialist to assist patients and customers in our dispensary, guiding them to the right GTI products and consumption methods while maintaining a welcoming environment.

You will educate on products, ensure compliance with state cannabis regulations, assist in inventory and order accuracy, operate the POS system, and support store operations in a fast-paced retail setting.