Cannabis Wellness Concierge

Green Thumb; Cranberry Township (OH); On-site; USD 30,000 - 42,000; Full time

Job summary

Green Thumb is seeking a Personal Care Specialist to engage with patients and customers in our dispensary, delivering friendly, informed service and guiding product selections for cannabis consumers.

You will educate guests on products, safety, and consumption methods, assist with checkout, ensure regulatory compliance, maintain an inviting retail environment, and support daily operations. Prior cannabis experience not required; strong customer service skills preferred.

Qualifications

• At least 1 year of customer service experience; preference for candidates with specialty, customer-facing retail experience.
• Meet the scheduling and availability requirements (varying shifts including mornings, days, nights, weekends) to meet business needs.
• Must have reliable, responsible, and dependable attendance.
• Must be 21 years or older.
• Must pass all required background checks including state-specific cannabis employment requirements.
• Possess valid driver’s license or state ID.
• Must be compliant with all legal or company regulations for working in the cannabis industry.
• Prior cannabis experience not required.

Responsibilities

• Engage with and assist patients and/or customers in a customer-facing, intimate retail environment
• Play an active part in patients’ and/or customers’ education on products, methods of consumption, and safety as part of patient interaction
• Utilize product and consumption-method knowledge to recommend a safe and effective regimen suited to each patient and/or customer’s needs
• Promote a work environment that is positive, communicative, patient and/or customer-oriented
• Assist in verifying order deliveries for accuracy
• Provide necessary support to the management team to ensure retail store operations run smoothly, properly, and in compliance with applicable rules and regulations
• Ensure local and state cannabis regulations are properly enforced and upheld
• Ensure sales floor is properly stocked and presence of the store is well maintained and compliant
• Maintenance of hard copy files as required
• Follow security measures and safety compliance procedures
• Complete duties at assigned workstations, as determined by management, during scheduled shifts including Front of House: Check In, Sales Floor, POS, Curbside, Roll Thru; Back of House: Fulfillment, Receiving, Replenishment, Inventory Counts; Maintenance: cleanliness, safety, presentation standards; Other duties as assigned

Skills

Customer service

Cannabis knowledge

Communication skills

POS systems

Tools

POS software

Job description

Green Thumb is seeking a Personal Care Specialist to engage with patients and customers in our dispensary, delivering friendly, informed service and guiding product selections for cannabis consumers.

You will educate guests on products, safety, and consumption methods, assist with checkout, ensure regulatory compliance, maintain an inviting retail environment, and support daily operations. Prior cannabis experience not required; strong customer service skills preferred.