Cannabis Wellness Advisor - Consultative Sales & Compliance

Verilife; Philadelphia (Philadelphia County); Sur place; USD 19 000 - 28 000; Plein temps

Résumé du poste

Verilife in Philadelphia is seeking a Wellness Advisor to help customers select cannabis products, provide consultative guidance, and uphold state and company compliance from check‑in to checkout. This role offers flexible shifts including weekends and holidays.

You will greet customers, build relationships, educate on product effects, apply selling techniques, verify IDs, manage orders, handle cash, maintain records, assist with inventory, and keep the store compliant and organized.

Qualifications

• Minimum 1 year experience in customer service; retail or hospitality preferred.
• Flexibility to work shifts that may include opening, closing, weekends, and holidays.
• Excellent customer service skills and ability to engage with customers.
• Demonstrated ability to learn and apply technical and product-related information in a professional consultative manner.
• Must be able to lift, carry and balance up to 50 pounds (100 pounds with assistance).

Responsabilités

• Greet customers, ensuring a best-in-class experience.
• Build customer relationships by asking questions about and listening attentively to customer needs, fostering a welcoming and reassuring environment.
• Assist customers in product selection through education of different cannabis products and their varying impact on the human body.
• Apply effective selling and cross‑selling techniques to build baskets.
• Verify proper documentation and ID for customers.
• Assist in verifying the accuracy of orders being dispensed to customers in a timely fashion.
• Label and package customer orders.
• Perform accurate cash handling in the company’s Point of Sale system, following Standard Operating Procedures (SOPs).
• Maintain accurate records of all dispensary activities including customer records, sales, deliveries and returns in accordance with the state regulatory agency and the standards set by Company.
• Perform routine inventory counts of all products.
• Ensure product stock is organized and meets compliance regulations.
• Assist managers with organizing sales floor merchandise and product displays.
• Ensure security measures and safety compliance in the store according to Company SOPs.
• Assist in keeping the store an organized and clean environment for customers and team
• Escalate any employee or customer issues to management.

Connaissances

Customer service

Flexibility with shifts

Product knowledge

Regulatory compliance awareness

Lifting up to 50 pounds

Formation

High School Diploma or equivalent

Description du poste

Verilife in Philadelphia is seeking a Wellness Advisor to help customers select cannabis products, provide consultative guidance, and uphold state and company compliance from check‑in to checkout. This role offers flexible shifts including weekends and holidays.

You will greet customers, build relationships, educate on product effects, apply selling techniques, verify IDs, manage orders, handle cash, maintain records, assist with inventory, and keep the store compliant and organized.