Cannabis Store Leader — Customer Experience & Ops

CODES; West Alton (MO); On-site; USD 55,000 - 75,000; Full time

Job summary

Good Day Farm in West Alton, MO seeks a proactive Lead to help manage daily operations, foster an inclusive store culture, and deliver outstanding customer experiences at every touchpoint. You will combine hands-on leadership with cannabis education to empower the team and drive performance.

You will lead training, daily huddles, inventory accuracy, and customer engagement initiatives while upholding regulatory compliance.

Qualifications

• In-depth knowledge of cannabis products, strains, and industry trends.
• Strong understanding of local and state regulations governing cannabis operations.
• Excellent leadership, communication, and organizational skills.
• Ability to travel to multiple locations per week.
• Strong written and verbal communication skills.
• Positive attitude and flexibility.
• Microsoft Suite experience.
• Familiarity with POS systems, Dutchie, METRC, or other cannabis-specific software preferred.
• Strong cash counting skills.
• Strong organizational skills.

Responsibilities

• Leads and assists in daily store opening and closing duties such as cash management procedures, inventory reconciliation, and all processes related to operating the day-to-day business.
• Assists and participates in training from the leadership team on all day-to-day business functions.
• Assists in preparing all in-store cash flow: till setting, cash handling, and cash depositing.
• Works with the management team to ensure adequate upkeep of the store.
• Supports maintenance needs for the facility by actively communicating needs and fixes to the management team.
• Leads and assists in creating a culture of compliance through adherence to all compliance requirements.
• Assists in all inventory processes: daily cycle count, intake, invoice management, organization, selling, and staff training and development.
• Prioritizes shelf stocking and keeping online menus accurate at all times by collecting necessary information from the management team.
• Assists in customer order fulfillment by ensuring order accuracy and timeliness.
• Assists in inventory organization, destruction, and be knowledgeable on all inventory compliance processes.
• Leads and assists in customer engagement, upselling, and supporting team product knowledge development.

Skills

Cannabis product knowledge

Leadership

Communication

Organizational skills

Customer service

Tools

Dutchie

METRC

POS systems

Microsoft Office

Job description

Good Day Farm in West Alton, MO seeks a proactive Lead to help manage daily operations, foster an inclusive store culture, and deliver outstanding customer experiences at every touchpoint. You will combine hands-on leadership with cannabis education to empower the team and drive performance.

You will lead training, daily huddles, inventory accuracy, and customer engagement initiatives while upholding regulatory compliance.