Cannabis Store Lead: Customer Experience & Team Growth

Good Day Farm; Lake Saint Louis (MO); On-site; USD 60,000 - 85,000; Full time

Job summary

Good Day Farm is seeking a Lead for its Missouri cannabis dispensary. You will drive store performance, foster an inclusive culture, and deliver exceptional customer experiences. The role blends hands-on leadership, operational know-how, and a passion for cannabis education.

You will train staff, lead daily huddles, manage inventory, handle cash processes, and upsell through strong product knowledge. Travel between locations may be required as part of the leadership duties.

Qualifications

• Strong leadership and staff development skills.
• Experience in delivering excellent customer service in a retail setting.
• Familiarity with cannabis industry practices and compliance.

Responsibilities

• Lead daily store operations and opening/closing procedures.
• Coach and motivate staff to meet goals and deliver memorable customer experiences.
• Maintain inventory accuracy, reconciliation, and cash handling standards.
• Promote sales through customer engagement and product knowledge.
• Ensure compliance with state and local cannabis regulations.

Skills

Leadership

Staff Training

Customer Service

Communication

Cash Handling

POS Systems

Inventory Control

MS Office

Team Motivation

Tools

Dutchie

METRC

Job description

Good Day Farm is seeking a Lead for its Missouri cannabis dispensary. You will drive store performance, foster an inclusive culture, and deliver exceptional customer experiences. The role blends hands-on leadership, operational know-how, and a passion for cannabis education.

You will train staff, lead daily huddles, manage inventory, handle cash processes, and upsell through strong product knowledge. Travel between locations may be required as part of the leadership duties.