Cannabis Security & Guest Services Specialist

Renew Cannabis Co.; Carol Stream (IL); On-site; USD 32,000 - 52,000; Full time

Job summary

Renew Cannabis Co. is seeking a professional Cannabis Security Guard / Guest Services Associate to maintain a safe and welcoming environment for customers and staff. This role blends security with front-door guest services, including ID verification, check-in, and support for curbside pickup.

The ideal candidate is dependable, observant, and comfortable engaging with customers while enforcing policies and cannabis regulations. Evening, weekend, and holiday availability may be required.

Qualifications

• Must meet all applicable legal requirements to work in a cannabis facility/security position.
• Previous security, loss prevention, hospitality, retail, cannabis, or customer-service experience preferred.
• Strong observation and communication skills.
• Professional appearance and demeanor.
• Ability to remain calm and professional in stressful situations.
• Ability to stand and walk for extended periods.
• Reliable attendance and punctuality.
• Comfortable using basic technology, check-in systems, and communication devices.
• Ability to follow detailed procedures and company policies.
• Must be able to work evenings, weekends, and holidays as needed.

Responsibilities

• Monitor the facility, entrances, exits, parking areas, and surrounding areas for safety and security concerns.
• Maintain a visible security presence and help prevent theft, unauthorized access, and other security incidents.
• Respond professionally to disturbances, emergencies, and safety concerns.
• Follow all company security procedures and applicable laws and regulations.
• Document and report incidents, suspicious activity, and policy violations to management.

Skills

Observant

Customer service

Professional communication

Conflict de-escalation

Reliability

Job description

Renew Cannabis Co. is seeking a professional Cannabis Security Guard / Guest Services Associate to maintain a safe and welcoming environment for customers and staff. This role blends security with front-door guest services, including ID verification, check-in, and support for curbside pickup.

The ideal candidate is dependable, observant, and comfortable engaging with customers while enforcing policies and cannabis regulations. Evening, weekend, and holiday availability may be required.