Cannabis Sales Specialist: Customer Experience Leader

Glass House Brands Inc.; Santa Barbara (CA); On-site; USD 22,000 - 30,000; Part time

Job summary

Glass House Brands Inc. in Santa Barbara operates a cannabis store where Specialists deliver superior customer service, facilitate smooth sales, and maintain a compliant, welcoming sales floor.

This role requires 21+, 1 year of retail customer service, and the ability to pass Live scan background checks. Part-time or full-time hours include evenings and weekends; you will build product knowledge and contribute to team goals while representing the brand responsibly.

Qualifications

• Must be 21+ years old.
• Minimum of 1 year experience in customer service in a retail environment.
• Must pass a federal background check via Live scan in certain markets.
• B.A. preferred, but experience is paramount.
• Experience working in highly regulated businesses is desirable.
• Exhibits strong leadership skills amongst peers and have confidence communicating at the store level.

Responsibilities

• Deliver a positive, friendly experience by engaging the customer through conversation and exceptional service.
• Enhance the store environment and atmosphere by focusing on customer interactions over tasks.
• Exhibit excellence floor presence by following customer standards, product placement and time management.
• Prioritizes product knowledge as a main component of service and actively engages in all store trainings to ensure continued and ongoing education as it relates to product and service.
• Prioritizes and communicates department insights to direct supervisor.
• Assists team to uphold company customer service standards.
• Assist the team in shipping and receiving process and complete shipment turnaround process, as and when needed.
• Ensure that all tasks are completed and support that all backstock areas are clean and organized.
• Proficient at all point of sales systems and operations to provide a seamless interaction for the customer while maintaining accuracy to adhere to all operational compliance and tasks.
• Ensure compliance with all BCC, State and City regulations.
• Ensure compliance with Company emergency and safety procedures to protect employees and customers from accidents and incidents.
• Support store goals by training in loss prevention awareness and overseeing adherence to loss prevention practices.
• Regular attendance and punctuality are essential
• Exhibit excellent knowledge regarding current product and trend awareness.
• Support the store team by assisting in merchandising and display products as needed.

Skills

Customer service

Communication

Teamwork

Cash handling

Product knowledge

Education

High school diploma or equivalent

Tools

POS systems

Job description

Glass House Brands Inc. in Santa Barbara operates a cannabis store where Specialists deliver superior customer service, facilitate smooth sales, and maintain a compliant, welcoming sales floor.

This role requires 21+, 1 year of retail customer service, and the ability to pass Live scan background checks. Part-time or full-time hours include evenings and weekends; you will build product knowledge and contribute to team goals while representing the brand responsibly.