Cannabis Retail Team Lead - Customer Experience & Ops

T E C Industrial Inc; Macon (GA); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k) Retirement Plan

Paid Time Off

Employee Discount

Growth Opportunities

Job summary

Fine Fettle is seeking a Retail Team Lead in Macon, GA to assist the General Manager with daily dispensary operations. You will supervise staff, manage customer flow, and resolve issues on the floor while ensuring accurate cash handling and adherence to SOPs.

The role requires excellent interpersonal skills, attention to detail, and flexibility to work evenings and weekends. Knowledge of cannabis products is preferred. Competitive pay and comprehensive benefits are offered.

Qualifications

• High school diploma required or equivalent.
• Prior retail experience is highly preferred.
• Bilingual Spanish is advantageous.
• Must pass a federal background check with no felony convictions.

Responsibilities

• Provide exceptional customer service to deliver a positive in-store experience.
• Assist patients and guests with product recommendations and cannabis information.
• Lead cash handling and end-of-day procedures on the sales floor.
• Open and close the store following SOPs and safety guidelines.
• Coach and train Agents on SOPs and inventory processes.
• Monitor inventory levels and ensure accurate data in POS and online menus.
• Handle returns, alterations, and daily cash drops as needed.
• Resolve customer inquiries and coordinate with management.

Skills

Customer service

Sales skills

Cash handling

Spanish beneficial

Attention to detail

Flexibility with shifts

Cash management

POS systems

Problem solving

Education

High school diploma

Job description

Fine Fettle is seeking a Retail Team Lead in Macon, GA to assist the General Manager with daily dispensary operations. You will supervise staff, manage customer flow, and resolve issues on the floor while ensuring accurate cash handling and adherence to SOPs.

The role requires excellent interpersonal skills, attention to detail, and flexibility to work evenings and weekends. Knowledge of cannabis products is preferred. Competitive pay and comprehensive benefits are offered.