Cannabis Retail Store Leader | Train & Elevate Service

Sunnyside; Schaumburg (IL); On-site; USD 36,000 - 39,000; Full time

Benefits offered by this job

Health insurance

401(k) match

Paid holidays

Paid time off

Stock options

Employee discount program

Job summary

The Sunnyside Retail Store Supervisor role at Cresco Labs in Schaumburg, IL supports day-to-day dispensary operations in compliance with state law and company standards. You will direct workflow, perform opening/closing procedures, and handle escalated customer issues while promoting the company mission to normalize and professionalize cannabis.

We value training, diversity, and authentic engagement. The role requires leadership of hourly staff, inventory control, strong communication, and a

Qualifications

• High School Diploma or equivalent.
• 3-5 years’ experience in customer service.
• 1+ year experience leading or mentoring a team; cannabis experience preferred.
• Demonstrated ability to learn and apply technical and product-related information in a professional consultative manner.
• Excellent communication, interpersonal, and persuasive skills.

Responsibilities

• Regularly perform store opening and closing procedures (such as register preparation, morning and closing inventory, inventory reconciliation and inventory reporting) on non- peak periods.
• Facilitate training and onboarding of Lead Wellness Advisors and Wellness Advisors, including coaching on selling and cross-selling techniques.
• Respond to all employee’s questions, concerns or suggestions and communicate team resource requirements to management.
• Provide real-time coaching and feedback for performance concerns; document and elevate all employee relations issues in a timely manner to management.
• Direct the workflow of the team by creating morning rosters, break sheets, and delegating daily responsibilities.
• Ensure team accountability to compliance with all company policies, procedures, state and local laws.
• Manage escalated customer concerns and respond to complex or nonstandard product questions.
• Investigate any cash, POS or product discrepancies and elevate/record appropriately.
• Troubleshoot technical issues or glitches in POS system.
• Verify inventory counts and cash deposit totals; reconcile any discrepancies.
• Maintain inventory of marketing assets including fliers, merchandise, and promotional materials.
• Ensure a clean and safe environment for employees and customers. Must be able to lift, carry and balance up to 50 pounds (100 pounds with assistance).
• Ability to walk or stand for extended periods of time.

Skills

Customer service

Team leadership

Communication

Education

High School Diploma or equivalent

Tools

POS systems

Job description

The Sunnyside Retail Store Supervisor role at Cresco Labs in Schaumburg, IL supports day-to-day dispensary operations in compliance with state law and company standards. You will direct workflow, perform opening/closing procedures, and handle escalated customer issues while promoting the company mission to normalize and professionalize cannabis.

We value training, diversity, and authentic engagement. The role requires leadership of hourly staff, inventory control, strong communication, and a