Cannabis Retail Sales Associate — Customer-Focused Pro

Curaleaf; Phoenix (AZ); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

Career Growth Opportunities

Competitive Pay and Benefits

401(K) Retirement Plan

Life/ Disability Insurance

Community Involvement

Product Discounts

Referral Bonuses

Job summary

Curaleaf is seeking a Retail Store Associate in Phoenix to greet guests, provide product guidance, and process transactions at the register. You will uphold a welcoming, informative environment, upsell where appropriate, and support store standards in a fast-paced retail setting.

The role requires 6+ months in customer-facing or sales roles, POS experience, and flexibility across shifts including evenings and weekends. Curaleaf offers competitive pay and benefits and a strong team culture.

Qualifications

• A high school diploma or GED.
• At least 6 months of experience in a customer-facing or sales role, with a strong focus on service and satisfaction.
• A minimum of 6 months of experience using point-of-sale (POS) systems and handling cash transactions accurately.
• The ability to thrive both independently and as part of a team in a fast-paced, compliance-driven environment.
• Flexibility to work various shifts, including evenings, weekends, holidays, and occasional overnights.
• Excellent communication skills, with the ability to connect with customers and team members alike.
• Strong multitasking abilities and the agility to shift priorities as needed.
• Comfort with technology and a willingness to learn new tools to support daily operations and customer engagement.
• Solid time management and organisational skills to stay on top of tasks and responsibilities.
• Effective de‑escalation techniques and a calm, solution‑oriented approach to handling customer concerns.
• Basic proficiency in math and computer applications to support transactions and reporting.
• A positive, proactive mindset when resolving customer issues, always aiming for a great guest experience.
• Strong conflict resolution skills and the ability to remain composed under pressure.
• Initiative and a team‑first attitude, with a readiness to support store leadership and contribute to overall success.
• A natural ability to build rapport and maintain lasting customer relationships.
• A collaborative spirit and a commitment to working well within a team environment.

Responsibilities

• Customer Experience & Teamwork: Greet and assist all guests in a warm, professional manner to ensure an exceptional customer experience.
• Customer Experience & Teamwork: Build strong and genuine connections with customers, ask thoughtful questions, and offer personalized product advice.
• Customer Experience & Teamwork: Address concerns with professionalism and resolve issues to ensure customer satisfaction.
• Customer Experience & Teamwork: Encourage loyalty by signing guests up for rewards programs.
• Customer Experience & Teamwork: Work closely with your team to ensure a respectful, inclusive, and upbeat atmosphere.
• Operations & Store Standards: Help open and close the store, handle cash, and follow all procedures and regulations.
• Operations & Store Standards: Check IDs, update customer profiles, and process transactions accurately.
• Operations & Store Standards: Keep the store clean, organized, and fully stocked, from the sales floor to the backroom.
• Operations & Store Standards: Support inventory tasks like restocking, fulfilling online orders, and counting products.
• Sales & Performance: Consistently meet (and beat!) daily sales goals by upselling, building trust, and using your product knowledge.
• Sales & Performance: Highlight deals and complementary items at checkout to boost customer satisfaction.
• Sales & Performance: Stay on top of promotions and product updates to give customers a seamless experience.
• Sales & Performance: Stay agile and adaptable in a fast-paced, ever-changing retail environment.
• Sales & Performance: Take on extra duties as needed to support the team and store success.

Skills

Customer service

POS experience

Cash handling

Communication

Teamwork

Multitasking

Tech literacy

Education

High school diploma or GED

Tools

POS software

Job description

Curaleaf is seeking a Retail Store Associate in Phoenix to greet guests, provide product guidance, and process transactions at the register. You will uphold a welcoming, informative environment, upsell where appropriate, and support store standards in a fast-paced retail setting.

The role requires 6+ months in customer-facing or sales roles, POS experience, and flexibility across shifts including evenings and weekends. Curaleaf offers competitive pay and benefits and a strong team culture.