Cannabis Retail GM: Lead Teams, Elevate Customer Experience

NOXX + COOKIES; Grand Rapids (MI); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Employee product discount

Paid time off

Medical, dental, and vision coverage

Job summary

NOXX + COOKIES in Grand Rapids, MI seeks a General Manager to own store performance, deliver a world-class customer experience, and lead high-performing teams toward operational excellence.

Reporting to the Director of Operations, you’ll guide store leadership and staff, ensure compliance with regulations, and drive ongoing success after launch while growing the business and satisfying customers.

Qualifications

• Minimum 2+ years of retail management experience (cannabis retail preferred).
• Proven experience leading teams and holding others accountable.
• Strong business acumen with the ability to manage priorities and make data-informed decisions.
• Excellent communication, coaching, and problem-solving skills.
• Proficiency in Microsoft Office and retail operating systems.

Responsibilities

• Own day-to-day store performance including sales results, labor efficiency, inventory accuracy, and customer experience.
• Lead by example on the sales floor and reinforce service standards.
• Ensure consistent execution of policies, procedures, and brand standards.
• Oversee inventory management, compliance with state regulations, and POS operations.
• Recruit, train, coach, and develop store leadership and staff.
• Communicate operational needs and risks to leadership.

Skills

Retail management

Team leadership

Business acumen

Communication

Problem solving

Microsoft Office

Retail operating systems

Education

College degree preferred

High School diploma required

Tools

Microsoft Office

POS systems

Retail software

Job description

NOXX + COOKIES in Grand Rapids, MI seeks a General Manager to own store performance, deliver a world-class customer experience, and lead high-performing teams toward operational excellence.

Reporting to the Director of Operations, you’ll guide store leadership and staff, ensure compliance with regulations, and drive ongoing success after launch while growing the business and satisfying customers.