Cannabis Retail GM: Lead Teams, Elevate Customer Experience

NOXX + COOKIES

Grand Rapids (MI)

On-site

USD 70,000 - 95,000

Full time

14 days+
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Benefits offered by this job

Employee product discount
Paid time off
Medical, dental, and vision coverage

Job summary

NOXX + COOKIES in Grand Rapids, MI seeks a General Manager to own store performance, deliver a world-class customer experience, and lead high-performing teams toward operational excellence.

Reporting to the Director of Operations, you’ll guide store leadership and staff, ensure compliance with regulations, and drive ongoing success after launch while growing the business and satisfying customers.

Qualifications

  • Minimum 2+ years of retail management experience (cannabis retail preferred).
  • Proven experience leading teams and holding others accountable.
  • Strong business acumen with the ability to manage priorities and make data-informed decisions.
  • Excellent communication, coaching, and problem-solving skills.
  • Proficiency in Microsoft Office and retail operating systems.

Responsibilities

  • Own day-to-day store performance including sales results, labor efficiency, inventory accuracy, and customer experience.
  • Lead by example on the sales floor and reinforce service standards.
  • Ensure consistent execution of policies, procedures, and brand standards.
  • Oversee inventory management, compliance with state regulations, and POS operations.
  • Recruit, train, coach, and develop store leadership and staff.
  • Communicate operational needs and risks to leadership.

Skills

Retail management
Team leadership
Business acumen
Communication
Problem solving
Microsoft Office
Retail operating systems

Education

College degree preferred
High School diploma required

Tools

Microsoft Office
POS systems
Retail software

Job description

NOXX + COOKIES in Grand Rapids, MI seeks a General Manager to own store performance, deliver a world-class customer experience, and lead high-performing teams toward operational excellence.

Reporting to the Director of Operations, you’ll guide store leadership and staff, ensure compliance with regulations, and drive ongoing success after launch while growing the business and satisfying customers.

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