General Manager, Plainfield

NOXX + COOKIES; Grand Rapids (MI); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Employee product discount

Paid time off

Medical, dental, and vision coverage

Job summary

NOXX + COOKIES in Grand Rapids, MI seeks a General Manager to own store performance, deliver a world-class customer experience, and lead high-performing teams toward operational excellence.

Reporting to the Director of Operations, you’ll guide store leadership and staff, ensure compliance with regulations, and drive ongoing success after launch while growing the business and satisfying customers.

Qualifications

• Minimum 2+ years of retail management experience (cannabis retail preferred).
• Proven experience leading teams and holding others accountable.
• Strong business acumen with the ability to manage priorities and make data-informed decisions.
• Excellent communication, coaching, and problem-solving skills.
• Proficiency in Microsoft Office and retail operating systems.

Responsibilities

• Own day-to-day store performance including sales results, labor efficiency, inventory accuracy, and customer experience.
• Lead by example on the sales floor and reinforce service standards.
• Ensure consistent execution of policies, procedures, and brand standards.
• Oversee inventory management, compliance with state regulations, and POS operations.
• Recruit, train, coach, and develop store leadership and staff.
• Communicate operational needs and risks to leadership.

Skills

Retail management

Team leadership

Business acumen

Communication

Problem solving

Microsoft Office

Retail operating systems

Education

College degree preferred

High School diploma required

Tools

Microsoft Office

POS systems

Retail software

Job description

Description

ABOUT NOXX:

NOXX is a full-service retail cannabis company committed to delivering an "out of this world" customer experience. Our brand is rooted in quality and reflected in every aspect of our operations-from industry-leading customer service to curated product assortments. At NOXX, our promise starts and ends with our customers and their unmatched experience.

JOB SUMMARY:

The General Manager is responsible for owning the overall performance of a single NOXX retail location by delivering a world-class customer experience, leading high-performing teams, and ensuring operational excellence. This role acts as the business owner of the store, accountable for daily execution, team development, compliance, and customer satisfaction.

Reporting to the Director of Operations, the General Manager leads store leadership and staff to consistently execute NOXX standards. While this role may support new store openings, the primary focus is the ongoing success, stability, and growth of the business after launch.

Key Responsibilities

Store Leadership & Business Ownership

• Own day-to-day store performance, including sales results, labor efficiency, inventory accuracy, and customer experience.
• Lead by example on the sales floor, reinforcing NOXX service standards and customer engagement expectations.
• Ensure consistent execution of policies, procedures, and brand standards.
• Analyze store performance trends and take corrective action when needed.

Customer Experience

• Deliver a consistent, high-quality "out of this world" experience for every customer.
• Ensure teams are knowledgeable, compliant, and confident in product education and recommendations.
• Address customer feedback, concerns, and escalations professionally and effectively.
• Drive repeat business through service excellence and team coaching.

Team Leadership & Development

• Recruit, train, coach, and develop Assistant Managers, Supervisors, and store staff.
• Establish clear expectations, accountability, and performance standards.
• Conduct regular coaching conversations and performance check-ins.
• Foster a culture of accountability, teamwork, and continuous improvement.

Inventory, Compliance & Operations

• Oversee inventory management, receiving, accuracy, and adjustments in compliance with state regulations.
• Ensure all compliance requirements are met consistently and proactively.
• Maintain operational systems including POS, online ordering, and rewards platforms.
• Partner with Operations and Support teams to resolve issues and improve efficiency.

General Administration

• Manage scheduling, payroll accuracy, and labor planning.
• Oversee ordering and use of store supplies and branded materials.
• Communicate operational needs, risks, and opportunities to leadership.

Experience & Skills

• Minimum 2+ years of retail management experience (cannabis retail preferred).
• Proven experience leading teams and holding others accountable.
• Strong business acumen with the ability to manage priorities and make data-informed decisions.
• Excellent communication, coaching, and problem-solving skills.
• Proficiency in Microsoft Office and retail operating systems.

Requirements

• Minimum age: 21+ years
• Must pass all required background checks
• Ability to work a flexible schedule including evenings, weekends, and holidays
• Ability to work 50-55 hours per week as needed

Education

• College degree preferred; High School diploma required

Benefits

• Employee product discount
• Paid time off
• Full-time employees are eligible for medical, dental, and vision coverage