General Manager

Machota Solutions; Lansing (MI); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

BCBS Medical coverage

Job summary

Machota Solutions is seeking a General Manager for a Lansing-area cannabis retail location. This hands-on leader will develop and coach the store team, drive a strong sales and service culture, and ensure strict compliance and inventory controls.

You will oversee daily operations, scheduling, and performance, while staying on top of product knowledge, promotions, and customer experience in a fast-paced environment. Must be 21+ with METRC experience.

Qualifications

• 3+ years of retail management experience.
• Cannabis retail experience strongly preferred.
• Working knowledge of METRC and Michigan cannabis compliance is desirable.
• Proven ability to lead, coach, and develop teams.
• Strong understanding of sales, customer service, inventory, and retail operations.
• Strong organizational, communication, and problem-solving skills.
• Hands-on, fast-paced environment experience.
• Must be at least 21 years of age.

Responsibilities

• Lead, coach, develop, and motivate the retail team to deliver an exceptional customer experience.
• Oversee daily store operations, scheduling, staffing, and performance management.
• Build a proactive sales culture focused on customer engagement and product knowledge.
• Coach team members on selling skills and provide real-time feedback.
• Maintain knowledge of cannabis products, industry trends, and competition.
• Ensure compliance with Michigan cannabis regulations, METRC requirements, security procedures, and inventory controls.
• Partner with inventory and purchasing teams to manage product levels, promotions, and merchandising.
• Monitor sales trends, customer needs, store performance, and opportunities for improvement.
• Maintain high standards for store appearance, merchandising, organization, and customer experience.
• Step into different areas of operation when needed.

Skills

Retail management

Team leadership

Sales performance

Customer service

Operations

Compliance knowledge

Inventory management

METRC

Tools

METRC

Job description

Our client is an established, vertically integrated cannabis company with 10+ retail locations across Michigan and a strong, well-known brand throughout the state. From cultivation and production through retail, the organization has built a significant presence in Michigan’s cannabis market and continues to focus on delivering high-quality products and a strong customer experience.

This opportunity is with a thriving Lansing-area retail location and is ideal for an experienced retail leader who knows how to develop teams, drive sales, maintain operational standards, and create an excellent customer experience.

Position Overview

The General Manager will oversee the day-to-day operations and overall performance of the retail location. This individual will lead and develop the store team, drive a strong sales and service culture, maintain compliance, oversee inventory and operational processes, and ensure the location consistently meets company standards.

This is a hands-on leadership position for someone who enjoys being visible on the floor, coaching employees, solving problems, and taking ownership of store performance.

Key Responsibilities

• Lead, coach, develop, and motivate the retail team to deliver an exceptional customer experience.
• Oversee daily store operations, employee scheduling, staffing, and performance management.
• Build a proactive sales culture focused on customer engagement, product knowledge, and repeat business.
• Coach team members on selling skills and provide ongoing, real-time feedback.
• Maintain strong knowledge of cannabis products, industry trends, and the competitive landscape.
• Ensure compliance with Michigan cannabis regulations, METRC requirements, security procedures, and inventory controls.
• Partner with inventory and purchasing teams to manage product levels, promotions, and merchandising.
• Monitor sales trends, customer needs, store performance, and opportunities for improvement.
• Maintain high standards for store appearance, merchandising, organization, and overall customer experience.
• Step into different areas of the operation when needed, including the sales floor, inventory, and customer service.
• Help create an environment where employees are engaged, accountable, and able to grow professionally.

Qualifications

• 3+ years of retail management experience, preferably in a high-volume or fast-paced environment.
• Cannabis retail experience strongly preferred.
• Working knowledge of METRC and Michigan cannabis compliance is highly desirable.
• Proven ability to lead, coach, and develop teams.
• Strong understanding of sales, customer service, inventory, and retail operations.
• Strong organizational, communication, and problem-solving skills.
• Comfortable working in a hands-on, fast-paced environment.
• Must be at least 21 years of age.

The company offers a very strong benefits package, including:

• Medical coverage through Blue Cross Blue Shield (BCBS)