Cannabis Retail Data Entry & Call Center Specialist

Good Day Farm; United States; Remote; USD 32,000 - 42,000; Full time

Job summary

Good Day Farm is seeking a Data Entry/Call Center Tech to support dispensaries by creating and maintaining accurate patient profiles, while delivering exceptional customer service through phone-based support.

You will enter data in Updox, Dutchie, and METRC, ensure regulatory compliance, and handle a high-volume call queue with professionalism, confidentiality, and a solutions-oriented approach to patient inquiries.

Qualifications

• High school diploma required.
• Experience with data entry preferred.
• Experience in healthcare, cannabis, or retail setting preferred.
• Call center experience is a plus.
• Excellent written and verbal communication skills.

Responsibilities

• Enters and maintains accurate patient information in our retail systems, ensuring compliance with state regulations.
• Creates and updates patient profiles in Dutchie, METRC, and Updox, ensuring all required documentation is properly recorded.
• Verifies patient recommendations and contact patients to confirm receipt and next steps.
• Collaborates with dispensary teams to resolve any data discrepancies or incomplete patient records.
• Maintains a high level of confidentiality when handling sensitive patient information.
• Communicates professionally with patients via phone or email to confirm recommendation details.
• Ensures data integrity and compliance with all state and company regulations.
• Answer and manage a high-volume, call center‑style phone queue while maintaining a professional, friendly, and helpful demeanor.
• Provide exceptional customer service by actively listening to callers, identifying their needs, and providing accurate and timely information.
• Creating a positive experience for patients, even when the answer or resolution may not be what they initially expected.
• Remaining composed and solution-focused during difficult or high‑pressure interactions.
• Protecting patient privacy and maintaining professionalism in all communications.
• Balancing speed and efficiency with accuracy and quality of service.
• Reports all issues via email to the Customer Service Manager.
• Supporting in-store staff by engaging in the Hype community.
• Performs other duties as assigned.

Skills

Data entry

Call center

Customer service

Attention to detail

Communication

Education

High school diploma

Tools

Updox

Dutchie

METRC

Job description

Good Day Farm is seeking a Data Entry/Call Center Tech to support dispensaries by creating and maintaining accurate patient profiles, while delivering exceptional customer service through phone-based support.

You will enter data in Updox, Dutchie, and METRC, ensure regulatory compliance, and handle a high-volume call queue with professionalism, confidentiality, and a solutions-oriented approach to patient inquiries.