Cannabis Retail Data Entry & Call Center Specialist

Good Day Farm; Little Rock (AR); On-site; USD 32,000 - 45,000; Full time

Job summary

Good Day Farm seeks a Data Entry/Call Center Tech to support dispensaries by creating and maintaining patient profiles with accuracy and efficiency. You will manage a high-volume call queue, verify recommendations, and ensure compliance with state regulations and company policies.

The ideal candidate provides friendly, solution-oriented customer service and maintains confidentiality while handling sensitive information in a fast-paced environment.

Qualifications

• Accurate data entry with regulatory compliance in cannabis industry.
• Experience with healthcare, cannabis, or retail environment preferred.
• Strong written and verbal communication; handles inquiries professionally.

Responsibilities

• Enter and maintain patient information in retail systems, ensuring regulatory compliance.
• Create/update patient profiles in Dutchie, METRC, and Updox with proper documentation.
• Verify recommendations and contact patients for next steps.
• Maintain confidentiality of sensitive patient information.
• Handle high-volume call center inquiries with professional, friendly service.

Skills

Attention to detail

Data entry

Customer service

Communication

Problem-solving

Organizational skills

Independent work

Education

High school diploma

Tools

Updox

Dutchie

METRC

Job description

Good Day Farm seeks a Data Entry/Call Center Tech to support dispensaries by creating and maintaining patient profiles with accuracy and efficiency. You will manage a high-volume call queue, verify recommendations, and ensure compliance with state regulations and company policies.

The ideal candidate provides friendly, solution-oriented customer service and maintains confidentiality while handling sensitive information in a fast-paced environment.