Cannabis Guest Educator & Customer Concierge

Renew Cannabis Co.; Westland, Northern (MI, KY); Hybrid; USD 19,000 - 25,000; Full time

Job summary

Common Citizen in Michigan is seeking a Guest Advisor who will be the face of the company, delivering exceptional customer service and educating guests about cannabis products to improve quality of life.

As a Guest Advisor, you will upsell responsibly, follow the advisor protocol, work with Dutchie/Weedmaps and POS systems, and stay current on product knowledge. Cannabis experience is helpful but not required.

Qualifications

• Minimum 2 years in a customer service role in a retail environment.
• Experience with cannabis industry is a plus but not required.
• Strong communication and problem-solving abilities.

Responsibilities

• Create an unparalleled customer service experience for guests.
• Provide product education to guests and assist with purchases.
• Handle POS transactions and process orders.
• Maintain regulatory compliance with cannabis rules.

Skills

Customer service

Communication

Team collaboration

Tools

Dutchie

Weedmaps

POS systems

Job description

Common Citizen in Michigan is seeking a Guest Advisor who will be the face of the company, delivering exceptional customer service and educating guests about cannabis products to improve quality of life.

As a Guest Advisor, you will upsell responsibly, follow the advisor protocol, work with Dutchie/Weedmaps and POS systems, and stay current on product knowledge. Cannabis experience is helpful but not required.