Cannabis Dispensary Store Supervisor - Lead & Elevate Team

Sunnyside*; Oakland Park (FL); On-site; USD 28,000 - 32,000; Full time

Job summary

Cresco Labs, operating Sunnyside dispensaries, seeks a Store Supervisor to support daily dispensary operations in Oakland Park, FL. You will lead staff, manage opening/closing, and handle customer escalations while upholding regulatory compliance and brand standards.

You will train and coach Wellness Advisors, optimize workflows, and ensure inventory accuracy and POS reliability in a fast-paced retail environment.

Qualifications

• High School Diploma or equivalent
• 3 - 5 years’ experience in customer service
• 1+ year experience leading or mentoring a team; cannabis experience preferred
• Demonstrated ability to learn and apply technical and product-related information in a professional consultative manner
• Excellent communication, interpersonal, and persuasive skills

Responsibilities

• Regularly perform store opening and closing procedures (such as register preparation, morning and closing inventory, inventory reconciliation and inventory reporting) on non-peak periods.
• Facilitate training and onboarding of Lead Wellness Advisors and Wellness Advisors, including coaching on selling and cross-selling techniques.
• Respond to all employee’s questions, concerns or suggestions and communicate team resource requirements to management.
• Provide real‑time coaching and feedback for performance concerns; document and elevate all employee relations issues in a timely manner to management.
• Direct the workflow of the team by creating morning rosters, break sheets, and delegating daily responsibilities.
• Ensure team accountability to compliance with all company policies, procedures, state and local laws.
• Manage escalated customer concerns and respond to complex or nonstandard product questions.
• Investigate any cash, POS or product discrepancies and elevate/record appropriately.
• Troubleshoot technical issues or glitches in POS system.
• Verify inventory counts and cash deposit totals; reconcile any discrepancies.
• Maintain inventory of marketing assets including fliers, merchandise, and promotional materials.
• Ensure a clean and safe environment for employees and customers. Must be able to lift, carry and balance up to 50 pounds (100 pounds with assistance)
• Ability to walk or stand for extended periods of time

Skills

Customer service

Team leadership

Technical product knowledge

Communication skills

Education

High School Diploma or equivalent

Job description

Cresco Labs, operating Sunnyside dispensaries, seeks a Store Supervisor to support daily dispensary operations in Oakland Park, FL. You will lead staff, manage opening/closing, and handle customer escalations while upholding regulatory compliance and brand standards.

You will train and coach Wellness Advisors, optimize workflows, and ensure inventory accuracy and POS reliability in a fast-paced retail environment.