Cannabis Dispensary Associate: Customer Education & Service

Trulieve; Lake Worth (TX); On-site; USD 16,000 - 23,000; Full time

Job summary

Trulieve seeks a Dispensary Associate to guide customers through their cannabis purchase, educate on products, and ensure regulatory compliance while delivering exceptional service.

You will process orders, assist with deliveries as needed, and maintain a clean, organized retail space. The role requires 21+ with cash handling, strong communication, and reliable teamwork in a fast-paced environment.

Qualifications

• High-school diploma or equivalent and experience in the field or in a similar field.
• Must be a minimum of 21 years of age (or 18 in CT, PA and WV).
• Prior experience, preferably in retail and/or customer service area is a plus.
• Must have prior cash handling experience.
• Ability to work independently in a dynamic, fast-paced environment and with a variety of personalities at various seniority levels.
• Must possess excellent people skills and be able to communicate effectively with others in both verbal and written form.
• Must be able to work effectively without supervision and in a team environment.

Responsibilities

• Provide exceptional customer service to customers, guests, and coworkers.
• Provide empathy and compassion to patients.
• Provide the TruExperience through elevated patient service standards, behaviors, and product knowledge.
• Assist Managers and Shift Supervisors with returns in accordance with company policy.
• Prepare and process patient orders in a timely and efficient manner.
• Follow Trulieve Policies and Procedures.
• Work directly with the leader on duty to enhance the customer experience.
• Assist customers with any product or device issues.
• Document customer issues and concerns on the customer's profile.
• Maintain a clean and well-stocked workstation throughout the shift.

Skills

Customer service

Cash handling

Retail experience

Communication skills

Teamwork

English proficiency

Education

High-school diploma or equivalent

Tools

POS system

Job description

Trulieve seeks a Dispensary Associate to guide customers through their cannabis purchase, educate on products, and ensure regulatory compliance while delivering exceptional service.

You will process orders, assist with deliveries as needed, and maintain a clean, organized retail space. The role requires 21+ with cash handling, strong communication, and reliable teamwork in a fast-paced environment.