Cannabis Dispensary Assistant Manager — Lead & Elevate

Mcs; Rochester (MN); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health benefits

Employee discount

EAP

ESST

Holiday pay

Job summary

Minnesota Cannabis Services is seeking an Assistant Manager to lead dispensary operations and develop a high-performing team on the retail floor. You will drive daily operations, cash and inventory management, and ensure a compliant, customer-first environment in a fast-paced regulatory setting.

As a key leader, you will mentor staff, coach on product knowledge and service standards, and support scheduling, POS use, and reporting. This role offers growth within a growing industry.

Qualifications

• 21+ years of age and eligible to work in Minnesota
• High school diploma or equivalent required
• 2+ years in retail, hospitality, or customer service; supervisory experience preferred
• Cannabis industry experience is a plus but not required
• Strong leadership, communication, and conflict-resolution skills
• Comfortable working in a highly regulated, compliance-driven environment
• Proficiency with POS and inventory software; seed-to-sale experience a plus
• Ability to work evenings, weekends, and holidays
• Must lift up to 50 pounds and stand up to 8 hours

Responsibilities

• Oversee daily store operations and ensure adherence to SOPs and company policies
• Manage shift coverage, staffing adjustments, and timesheet accuracy
• Ensure full compliance with state cannabis regulations and internal procedures
• Support change management implementations and ensure SOP updates are communicated and trained to all staff
• Open and close petty cash banks
• Facilitate cash vault services, pickups, and dropoffs
• Reconcile EOD cash reports and manage POS/cash accuracy
• Receive deliveries and process vendor returns
• Restock products and maintain accurate inventory levels
• Conduct audits, adjustments, and oversee inventory destruction
• Supervise, mentor, and develop a team of retail employees
• Facilitate new hire training and ongoing sales and leadership coaching
• Complete incident reports and maintain documentation for performance management
• Make recommendations for promotions and terminations
• Ensure team compliance with attendance policies
• Set the standard for excellent, compliant customer service on the floor
• Handle escalated customer issues professionally
• Coach budtenders on product knowledge, service standards, and compliance
• Manage customer queue and floor operations during peak hours
• Manage in-store digital menus, displays, and kiosk menus
• Maintain print signage and banners
• Implement sales and promotional content and gather customer feedback on campaigns
• Complete EOD, cash bank, and labor cost reporting
• Track transaction value and customer complaints
• Report employee relations issues and HR matters to leadership

Education

High School Diploma or equivalent

Leadership

Communication

Conflict resolution

Customer service

Compliance awareness

Flexibility

Tools

POS systems

Inventory software

Seed-to-sale

Job description

Minnesota Cannabis Services is seeking an Assistant Manager to lead dispensary operations and develop a high-performing team on the retail floor. You will drive daily operations, cash and inventory management, and ensure a compliant, customer-first environment in a fast-paced regulatory setting.

As a key leader, you will mentor staff, coach on product knowledge and service standards, and support scheduling, POS use, and reporting. This role offers growth within a growing industry.