Cannabis Customer Experience Specialist

PharmaCann, Inc.; Illinois; Hybrid; USD 25,000 - 30,000; Full time

Job summary

PharmaCann, Inc. in Galena, IL seeks a Budtender to deliver a world-class customer experience in a compliant retail environment.

You will assist customers, maintain product knowledge, process transactions accurately, and uphold PharmaCann's hospitality standards to drive loyalty and repeat visits. The role requires 21+ years of age, a high school diploma, 2 years of retail customer service experience, and a valid driver's license where applicable; starting pay is $18/hr with flexible

Qualifications

• Minimum 21 years of age (or as required by state regulations).
• Minimum 2 years' experience with customer service in a fast-paced retail environment.
• Strong computer-based skills.
• Valid driver's license and ability to pass a Motor Vehicle Record background check (state specific).

Responsibilities

• Meet & exceed personal sales volume and KPI goals.
• Assist in building a great company and business that disrupts the traditional retail model and embrace change.
• Add value to the team by being an authentic and confident self-leader who strives to execute our world-class hospitality program.
• Drive repeat business through strong local networking and customer data capture, patient confidence inspiration, and building of patient loyalty.
• Maintain up to date knowledge on products and industry knowledge, including cannabis laws and regulation.
• Proactively answer customer questions and ensure knowledge of products and usage.
• Execute high customer experience standards, to include a world-class culture and industry-leading customer engagement through strong sales techniques and product knowledge.
• Accountable for accurately utilizing PharmaCann's Point of Sale system.
• Execute customer transactions with high attention to detail and ensure accuracy in register transactions.
• Execute PharmaCann's dispensary protocols including safety protocols.
• Complies with all security, safety, and legal requirements.
• Must be able to accommodate flexible scheduling expectations including weekend, evening, and holiday schedules.
• Maintain a clean and organized point of sale area.

Skills

Customer service

Sales

Cash handling

Retail operations

Communication

Education

High School diploma

Tools

POS system

Cash register

Job description

PharmaCann, Inc. in Galena, IL seeks a Budtender to deliver a world-class customer experience in a compliant retail environment.

You will assist customers, maintain product knowledge, process transactions accurately, and uphold PharmaCann's hospitality standards to drive loyalty and repeat visits. The role requires 21+ years of age, a high school diploma, 2 years of retail customer service experience, and a valid driver's license where applicable; starting pay is $18/hr with flexible