Cannabis Customer Experience Specialist

Renew Cannabis Co.; Berea (OH); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Firelands Scientific and The Landing Dispensaries in Ohio invite you to join as a Customer Experience Representative, helping guests choose suitable cannabis products and delivering exceptional hospitality from the moment they enter the store.

You will maintain product knowledge, assist with recommendations, verify IDs, manage POS data entry, and uphold compliance with state regulations, ensuring smooth, friendly service at all times.

Qualifications

• High School Diploma or equivalent required.
• Recent hospitality and/or retail experience preferred.
• Excellent customer service and communication skills.
• Knowledge of cannabis products and regulations advisable.
• Ability to document and communicate clearly with customers and teammates.
• Familiar with standard office equipment and computer use.

Responsibilities

• Assist store guests in selecting cannabis products based on needs and preferences.
• Provide consultative, hospitality-focused service from entry to checkout.
• Identify experience level, preferred consumption method, and desired effects.
• Accurate cash handling and discount application; POS data entry.
• Verify IDs and proper paperwork for customers; ensure compliance.
• Maintain clean and organized store and logs; support management as needed.
• Support order deliveries verification and store operations under regulatory guidelines.

Skills

Hospitality mindset

Retail experience

Customer service

Cannabis product knowledge

Communication skills

Listening skills

ID verification

POS system use

Office software

Regulatory compliance

Education

High School Diploma or equivalent

Tools

POS system

Microsoft Office / Email

Job description

Firelands Scientific and The Landing Dispensaries in Ohio invite you to join as a Customer Experience Representative, helping guests choose suitable cannabis products and delivering exceptional hospitality from the moment they enter the store.

You will maintain product knowledge, assist with recommendations, verify IDs, manage POS data entry, and uphold compliance with state regulations, ensuring smooth, friendly service at all times.