Cannabis Retail Concierge & Customer Experience

Firelands Scientific/The Landing Dispensary; Cincinnati (OH); On-site; USD 21,000 - 26,000; Part time

Job summary

Firelands Scientific and The Landing Dispensaries in Cincinnati is seeking a part-time Customer Experience Representative to assist guests in selecting cannabis products and to provide hospitality and product knowledge.

Reporting to the General Manager, you will deliver concierge-style service, verify IDs, operate the POS system, and help ensure compliance with state and local regulations while keeping the store organized and welcoming.

Qualifications

• High School Diploma or equivalent.
• Recent hospitality and/or retail experience required.
• Ability to learn cannabinoids and endocannabinoid basics.
• Strong listening and written/verbal communication skills.
• Proficient with standard office software and POS systems.
• Ability to work with diverse stakeholders and comply with laws.

Responsibilities

• Provide best-in-class hospitality and product consultations to guests.
• Assist guests in selecting cannabis products based on needs.
• Operate POS system and handle cash accurately.
• Verify IDs and paperwork for compliance.
• Maintain store cleanliness and organization.
• Support management and daily retail operations.
• Ensure compliance with state and local regulations.

Skills

Hospitality experience

Retail experience

Communication skills

Listening skills

Regulatory knowledge

IT skills

Education

High School Diploma or equivalent

Tools

POS system

Job description

Firelands Scientific and The Landing Dispensaries in Cincinnati is seeking a part-time Customer Experience Representative to assist guests in selecting cannabis products and to provide hospitality and product knowledge.

Reporting to the General Manager, you will deliver concierge-style service, verify IDs, operate the POS system, and help ensure compliance with state and local regulations while keeping the store organized and welcoming.