Candy Store Shop Manager: Lead Sales & Service

See's Candies; Santa Barbara (CA); On-site; USD 39,000 - 56,000; Full time

Job summary

See’s Candies in Santa Barbara, CA, is seeking a Retail Shop Manager to lead a dedicated team, drive sales, and oversee daily shop operations in line with See’s guidelines and values.

You will train and develop staff, monitor cash handling and payroll, and ensure compliance with safety and company policies while delivering outstanding customer experiences and achieving budgeted goals.

Qualifications

• Minimum 3 years of retail management experience.
• Proven ability to develop, motivate, train and coach employees.
• Excellent customer service, communication, organizational and cash handling skills.

Responsibilities

• Lead the shop's team, creating a sales-focused and customer-centric environment.
• Set an example by achieving daily, monthly, and annual sales goals.
• Communicate and implement company direction, policies, and programs.
• Delegate tasks, ensure team compliance, and provide necessary follow-up.
• Resolve customer and employee concerns in a professional and timely manner.
• Train and develop team members on company programs, policies, and procedures.
• Provide professional coaching and feedback to the team.
• Drive recruitment, selection, and recommendation of qualified candidates.
• Ensure compliance with company policies, procedures, ethical standards, and safety protocols.
• Monitor and control expenses to meet budgetary goals.
• Manage procedures related to cash handling, protection of company assets, and banking.
• Maintain accurate timekeeping records and approve weekly payroll promptly.
• Ensure compliance with state and federal laws related to wages and breaks.
• Implement weekly work schedules in collaboration with District Sales Managers.
• Manage paperwork to meet established deadlines, covering banking, new hires, and inventory.
• Other duties as assigned.

Skills

Retail management

Customer service

Team leadership

Cash handling

Merchandising

Job description

See’s Candies in Santa Barbara, CA, is seeking a Retail Shop Manager to lead a dedicated team, drive sales, and oversee daily shop operations in line with See’s guidelines and values.

You will train and develop staff, monitor cash handling and payroll, and ensure compliance with safety and company policies while delivering outstanding customer experiences and achieving budgeted goals.