Candy Lane-Retail Clerk

BENCHMARK; United States; On-site; USD 19,604 - 27,922; Full time

Job summary

BENCHMARK is seeking a Retail Associate at The Mission Inn Hotel & Spa, located in Riverside, California. This role involves providing exceptional customer service, maintaining a clean and welcoming environment, and managing sales transactions effectively.

The ideal candidate possesses strong communication skills, a welcoming personality, and the physical ability to meet the job's demands, including lifting and handling stock. Compensation is set at $17.25 per hour, and availability on weekends and holidays is required.

Qualifications

• Ability to work weekends and holidays.
• Physical capability to bend, push/pull, and lift/carry up to 30 lbs., occasionally up to 50 lbs.

Responsibilities

• Maintain a great relationship with all guests and members of the team.
• Assist in creating unique and creative retail displays.
• Balance house bank at the end of the shift.

Skills

Engaging and welcoming personality

Strong attention to detail

Excellent communication skills

Ability to work under pressure

Job description

About the Property

Welcome to The Mission Inn Hotel & Spa, a legendary property in the Pyramid Global Hospitality portfolio located in the heart of Riverside, California. Featuring 238 guest rooms and over 160,000 sq ft of meeting and event space, this AAA Four-Diamond, National Historic Landmark spans an entire city block and offers a truly unique and dynamic environment for hospitality professionals.

About the Role

We are looking for a highly motivated, customer focused individual to join our team as a Retail Associate. This individual will be responsible for generating revenue and sales transactions through excellent product knowledge and providing excellent customer service with prompt service, as well as maintaining a fun, clean, and comfortable store environment.

Responsibilities

• Maintain a great relationship with all guests and members of the team
• Maintain a detailed knowledge of the hotel/resort and all events, amenities and directions to assist guests
• Assist in creating unique and creative retail displays
• Be a master of the POS system
• Be highly organized with a strong understanding of where products can be found in the store
• Maintain a cash bank
• Be willing to jump in where needed to assist in delivering top service levels
• Be responsible for the knowledge of any promotions or special items in stock
• Be responsible for maintaining stock – all shelves are stocked and items needing ordered
• Be responsible for keeping the area clean
• Ascertain guest satisfaction; in the event of dissatisfaction, be a creative problem solver
• Comply with accounting guidelines regarding receipt of payments, check total verification, tip disbursement, cash drawer and house bank management
• Balance house bank at the end of the shift – retrieve and return bank from vault to workstation to ensure accountability

Qualifications

• Engaging and welcoming personality
• Strong attention to detail
• Ability to work under pressure in a fast‑paced environment
• Passion for creating an exceptional experience for all guests
• Excellent communication skills
• Physical capability to bend, push/pull, and lift/carry up to 30 lbs., occasionally up to 50 lbs.
• Availability to work weekends and holidays

Compensation

$17.25 - $17.25 per hour

EEO Statement

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.