Candy Lane-Retail Clerk

BENCHMARK; Riverside (CA); On-site; USD 20,000 - 28,000; Full time

Job summary

Pyramid Global Hospitality’s Mission Inn Hotel & Spa in Riverside, CA is hiring a Retail Associate to drive sales and deliver exceptional guest experiences. You will handle product knowledge, transactions, and store upkeep while maintaining an engaging demeanor and a friendly, service-oriented atmosphere.

You’ll work closely with team members to ensure a clean, organized store and accurate cash handling. The role requires strong communication, attention to detail, and the ability to lift up to

Qualifications

• Experience in a fast-paced retail or hotel retail environment.
• Excellent communication and interpersonal skills.
• Able to work weekends/holidays and maintain a customer-first approach.

Responsibilities

• Maintain positive guest relationships and provide outstanding service.
• Be knowledgeable about hotel amenities, events, and directions to assist guests.
• Operate the POS system accurately and balance cash at the end of each shift.
• Maintain stock levels and organize attractive, compliant displays.
• Keep work area clean and well-stocked; assist with promotions and new items if needed.

Skills

Customer service

Cash handling

Communication

Sales mindset

Tools

POS system

Job description

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.About our property:Welcome to The Mission Inn Hotel & Spa, a legendary property in the Pyramid Global Hospitality portfolio located in the heart of Riverside, California. Featuring 238 guest rooms and over 160,000 sq ft of meeting and event space, this AAA Four-Diamond, National Historic Landmark spans an entire city block and offers a truly unique and dynamic environment for hospitality professionals.At The Mission Inn Hotel & Spa, we are proud to deliver exceptional service within a setting rich in history and architectural beauty. As a member of our team, you’ll be part of a community-driven environment where collaboration and connection are at the core of everything we do. Our work is purpose-driven, rooted in preserving the legacy of this iconic property while creating meaningful experiences for every guest.We offer a wide range of opportunities across multiple departments, including guest services, food and beverage, housekeeping, sales and events, and more. Whether you are beginning your career or looking to grow within the industry, you’ll find a supportive culture where your contributions are impactful and recognized.Joining our team means becoming part of a people-first culture where your development and success are a priority. If you’re ready to build your career at an iconic destination known for its history, scale, and influence, we invite you to explore opportunities at The Mission Inn Hotel & Spa and apply today.#PGH-MIWhat you will have an opportunity to do:We are looking for a highly motivated, and customer focused to join our team as a Retail associate! This individual will be responsible for generating revenue and sales transactions through excellent product knowledge and providing excellent customer service with prompt service, as well as maintaining a fun, clean, and comfortable store environment. They will be working closely with different members of our team, so they will need to be quick on your feet and have an engaging attitude.If making meaningful connections, figuring out what it takes and stepping it up to win the day is what you do, and you love it, we want you! This is a tremendous opportunity for a driven person to grow and learn at a world-class property!Your role:Maintain a great relationship with all guests and members of the teamMaintain a detailed knowledge of the hotel/resort and all events, amenities and directions to assist guestsWill assist in creating unique and creative retail displaysBe a master of the POS systemBe highly organized with a strong understanding of where products can be found in the storeMaintain a cash bankBe willing to jump in where needed to assist in delivering top service levelsResponsible for the knowledge of any promotions or special items in stockResponsible for maintaining stock- all shelves are stocked and items needing orderedResponsible for keeping area cleanAscertains guest satisfaction; in the event of dissatisfaction, is a creative problem solverComplies with accounting guidelines regarding receipt of payments, check total verification, tip disbursement, cash drawer and house bank management.Balance house bank at the end of the shift. Retrieves and returns bank from vault to workstation and return, to ensure accountability.What are we looking for?Someone with an engaging and welcoming personalitySomeone with a strong attention to detailSomeone who can work under pressure in a fast-paced environmentSomeone with a passion for creating an exceptional experience for all guestsSomeone with excellent communication skillsSomeone who can frequent bend, push/pull, and lifting/carrying of up to 30 lbs. and occasional lifting/carrying of up to 50 lbs.Must be available to work weekends and holidays.Compensation:$17.25$17.25Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.