Room Reservation Agent

BENCHMARK; United States; On-site; USD 21,309 - 30,350; Full time

Job summary

BENCHMARK offers a position at the Mission Inn Hotel & Spa in Riverside, California, requiring an individual who is enthusiastic about delivering exceptional customer service to help guests book memorable experiences. Candidates should possess strong communication skills, a flexible schedule, and hospitality experience.

You will promote resort amenities and assist with reservations while maintaining familiarity with the property. The role requires teamwork and the ability to thrive in a fast-paced environment. Compensation starts at $18.75 per hour.

Qualifications

• Available to work a flexible schedule, including nights, weekends, and holidays.
• Previous hotel or resort experience preferred.
• Outgoing and engaging personality.
• Ability to work in a fast-paced setting.

Responsibilities

• Help guests discover and book their experience.
• Ensure accuracy of reservations and recognize guest needs.
• Promote revenue-optimization concepts.
• Maintain relationships with resort staff and teams.

Skills

Customer service

Reservations software

Communication skills

Sales techniques

Bilingual (English and Spanish)

Education

High school diploma or equivalent

Tools

Computer skills

Job description

About the Property

The Mission Inn Hotel & Spa, a legendary property in the Pyramid Global Hospitality portfolio located in the heart of Riverside, California, features 238 guest rooms and over 160,000 sq ft of meeting and event space. It is a AAA Four‑Diamond, National Historic Landmark that spans an entire city block and offers a truly unique and dynamic environment for hospitality professionals.

Responsibilities

• Help guests discover and book their “Wanderlust” experience.
• Answer calls and greet people from all over the world in a friendly and welcoming manner.
• Make guest reservations for all resort accommodations.
• Ensure accuracy of reservations, recognize guests’ needs and requests, and properly communicate requests to appropriate departments.
• Promote an understanding of revenue‑optimization concepts, ideas, and practices to better maximize the resort’s revenue capabilities.
• Utilize reservations software to successfully and independently complete reservations in a timely manner.
• Generate and audit daily reservation reports as assigned to ensure reservation completion, accuracy, and preparedness.
• Generate additional guest interest in all resort amenities and outlets to assist in achieving ancillary revenue goals and enhance the guest vacation experience.
• Strive to achieve monthly ADR, conversion, and revenue goals.
• Maintain a strong familiarity with the resort and surrounding area.
• Remain up‑to‑date on all resort and amenity offerings, promotions and campaigns, and changes in policies and procedures.
• Effectively, patiently, and professionally handle all internal and external guest situations and resolve challenges to guest’s satisfaction.
• Maintain strong relationships and communications with Accounting, Front Desk and Guest Services teams.
• Interact with resort staff in a polite and respectful manner.
• Upsell whenever possible through positioning the product, utilizing sales techniques and training, and gathering personal information to anticipate and cater to guests’ needs and help them make an informed decision.
• Perform other duties as assigned.

Qualifications

• Must be available to work a flexible schedule to include nights, weekends and holidays.
• High school diploma or equivalent.
• Previous hotel or resort experience preferred.
• Strong desire to make an impact on other people.
• Outgoing and engaging personality.
• Computer skills.
• Excellent verbal and written communication skills.
• Ability to work in a fast‑paced setting.
• Bilingual in English and Spanish preferred.

Compensation

$18.75 – $18.75 per hour.

Equal Employment Opportunity

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years and depth of experience, certifications and specific location.