Hotel Retail Associate — Guest Experience & Sales

BENCHMARK; Riverside (CA); On-site; USD 20,000 - 28,000; Full time

Job summary

Pyramid Global Hospitality’s Mission Inn Hotel & Spa in Riverside, CA is hiring a Retail Associate to drive sales and deliver exceptional guest experiences. You will handle product knowledge, transactions, and store upkeep while maintaining an engaging demeanor and a friendly, service-oriented atmosphere.

You’ll work closely with team members to ensure a clean, organized store and accurate cash handling. The role requires strong communication, attention to detail, and the ability to lift up to

Qualifications

• Experience in a fast-paced retail or hotel retail environment.
• Excellent communication and interpersonal skills.
• Able to work weekends/holidays and maintain a customer-first approach.

Responsibilities

• Maintain positive guest relationships and provide outstanding service.
• Be knowledgeable about hotel amenities, events, and directions to assist guests.
• Operate the POS system accurately and balance cash at the end of each shift.
• Maintain stock levels and organize attractive, compliant displays.
• Keep work area clean and well-stocked; assist with promotions and new items if needed.

Skills

Customer service

Cash handling

Communication

Sales mindset

Tools

POS system

Job description

Pyramid Global Hospitality’s Mission Inn Hotel & Spa in Riverside, CA is hiring a Retail Associate to drive sales and deliver exceptional guest experiences. You will handle product knowledge, transactions, and store upkeep while maintaining an engaging demeanor and a friendly, service-oriented atmosphere.

You’ll work closely with team members to ensure a clean, organized store and accurate cash handling. The role requires strong communication, attention to detail, and the ability to lift up to