Canada Ecommerce Assistant: Site Ops & Launch Support

Applied Labs; New York (NY); On-site; USD 41,000 - 44,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Job summary

Kate Spade New York is seeking an Assistant, Canada Ecommerce to drive day‑to‑day operations and optimize the Canadian online store. You will partner with the Director to execute the digital customer experience, launch products, and deliver best‑in‑class site experiences for Canadian customers.

The role requires 2+ years in ecommerce or digital marketing, proficiency in Salesforce Commerce Cloud and GA4, strong Excel skills, and excellent communication.

Qualifications

• 2+ years' of experience in Ecommerce, Digital Merchandising, Site Operations, or Digital Marketing; a combination of education and experience will be considered
• Experience with Salesforce Commerce Cloud (Demandware) or another ecommerce platform preferred.
• Experience with Google Analytics (GA4) or similar analytics tools.
• High level of proficiency in Microsoft Excel and Microsoft Office.
• Highly organized with exceptional attention to detail and the ability to manage multiple priorities.
• Strong analytical and problem-solving skills.
• Excellent verbal and written communication skills.
• Demonstrated ability to collaborate across cross‑functional teams in a fast‑paced retail environment.
• Passion for fashion, digital commerce, and delivering exceptional customer experiences.
• Bilingual in English and French (Canadian French) is preferred.

Responsibilities

• Execute daily operations of the Kate Spade Canada ecommerce site.
• Support the Director in executing the Canadian ecommerce business plan with flawless site updates, product launches, promotions, and campaigns.
• Monitor daily performance and escalate opportunities or issues affecting customer experience or sales.
• Manage product lifecycle activities including catalog maintenance, launches, categorization, and assortment updates.
• Implement site merchandising strategies for seasonal priorities and promotions.
• Maintain product attribution and category structure to support navigation and search.
• Partner with Merchandising and Buying on assortment strategies and inventory priorities.
• Execute promotional setup and content updates in Salesforce Commerce Cloud.
• Support homepage, navigation, landing page, and campaign updates with Marketing and Creative teams.
• Ensure messaging and pricing are accurate across Canadian sites.
• Perform daily QA across desktop and mobile experiences for accuracy and a premium experience.
• Identify and troubleshoot issues related to products, promotions, pricing, content, navigation, and checkout.
• Collaborate with Technology and Operations to resolve issues quickly.
• Prepare weekly/monthly reporting on traffic, conversion, sales, top sellers, and promos.
• Monitor site performance and user behavior to identify optimization opportunities.
• Share competitive benchmarks and recommendations to improve the Canadian experience.
• Collaborate with CRM, Marketing, Buying/Planning, and US Ecom teams on initiatives.
• Support SEO and onsite search optimization; assist testing and validate results.

Skills

Ecommerce experience

Digital merchandising

Site operations

Digital marketing

Analytical thinking

Communication

Cross-functional collaboration

Fashion/digital commerce passion

Bilingual English/French (Canadian)

Tools

Salesforce Commerce Cloud

Google Analytics GA4

Microsoft Excel

Job description

Kate Spade New York is seeking an Assistant, Canada Ecommerce to drive day‑to‑day operations and optimize the Canadian online store. You will partner with the Director to execute the digital customer experience, launch products, and deliver best‑in‑class site experiences for Canadian customers.

The role requires 2+ years in ecommerce or digital marketing, proficiency in Salesforce Commerce Cloud and GA4, strong Excel skills, and excellent communication.