Canada Ecommerce Operations & Merchandising Assistant

Tapestry

New York (NY)

On-site

USD 45,000 - 60,000

Full time

9 days ago

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Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid paternity and maternity leave

Commuter benefits

Disability insurance

Tuition assistance

Job summary

Kate Spade New York in New York seeks an Assistant, Ecommerce – Canada to support daily operations of the Canada site and work with the Director, Ecommerce to deliver the Canadian business plan. You will execute product launches, promotions, and seasonal campaigns, monitor performance, and ensure a premier shopping experience for Canadian customers.

You will manage catalog updates, site merchandising, pricing accuracy, QA across desktop and mobile, and collaborate with Marketing, Merchandising,

Qualifications

2+ years' of experience in Ecommerce, Digital Merchandising, Site Operations, or Digital Marketing.
Experience with Salesforce Commerce Cloud (Demandware) or another ecommerce platform preferred.
Experience with Google Analytics (GA4) or similar analytics tools.
High level of proficiency in Microsoft Excel and Microsoft Office.
Strong analytical and problem-solving skills.
Excellent verbal and written communication skills.
Bilingual in English and French (Canadian French) preferred.

Responsibilities

Execute daily operations of the Kate Spade Canada ecommerce site.
Support the Director in delivering the Canadian ecommerce business plan through flawless execution of site updates, product launches, promotions, and seasonal campaigns.
Monitor daily business performance, escalating opportunities or issues impacting customer experience or sales.
Manage product lifecycle activities, including catalog maintenance, product launches, product categorization, and assortment updates.
Execute site merchandising strategies that support seasonal priorities, promotional events, and inventory productivity.
Maintain product attribution and category structure to support navigation, search optimization, and customer discovery.
Partner with Merchandising and Buying teams to understand assortment strategies, delivery schedules, and inventory priorities.
Promote homepage, navigation, landing page, and campaign updates in partnership with Marketing and Creative teams.
Ensure promotional messaging and pricing are accurate and consistent across the Canadian sites.
Perform daily QA across desktop and mobile experiences to ensure site accuracy, functionality, and a premium customer experience.
Identify and troubleshoot site issues related to products, promotions, pricing, content, navigation, and checkout.
Partner with Technology and Operations teams to resolve issues quickly and effectively.
Prepare weekly and monthly reporting on key business metrics including traffic, conversion, sales, top sellers, and promotional performance.
Monitor site performance and customer behavior to identify opportunities for optimization.
Conduct competitive benchmarking and share recommendations that improve the Canadian customer experience.
Collaborate with CRM, Marketing, Buying/Planning, and US Ecom teams to ensure successful execution of business initiatives.
Support SEO and onsite search optimization efforts.
Assist with testing initiatives and validate results following implementation.
Participate in special projects supporting growth of the Canadian ecommerce business.