PC Technician III - End-User IT Support & Hardware Expert

The Chronicle Of Higher Education, Inc.; Shenandoah (TX); On-site; USD 45,000 - 70,000; Full time

Job summary

Lone Star College-System Office is seeking an IT Technician III to support and maintain computer systems, desktops, and peripherals on site. The role includes diagnosing, repairing, upgrading hardware, and training end users to ensure optimal workstation performance.

Responsibilities include resolving PC problems, assisting with inventory, and documenting issues while coordinating with IT teams and stakeholders to uphold service quality.

Qualifications

• Proficient with Windows, Mac, and Unix operating systems and related IT concepts.
• Strong customer service orientation and ability to explain technical topics to non-technical users.
• Ability to document issues, propose solutions, and communicate with stakeholders.

Responsibilities

• Work with end users to identify and deliver required PC services.
• Act as liaison and provide training and support to end users and staff on computer operations.
• Install, configure, test, maintain, monitor, and troubleshoot end user workstation hardware and software.
• Document hardware failures and repairs, and maintain inventory of peripherals.
• Assist in logging, reporting, and monitoring PC performance and processes.
• Provide on-site analysis, diagnosis, and resolution of semi-complex PC problems for a variety of end users.
• Maintain knowledge of hardware contracts and supervise contract-based installations.
• Support cross-team collaboration to improve IT services and user experience.

Skills

OS knowledge

Customer service

Technical communication

IT concepts

Project management

Report writing

Conflict resolution

End-user training

Troubleshooting

Job description

Lone Star College-System Office is seeking an IT Technician III to support and maintain computer systems, desktops, and peripherals on site. The role includes diagnosing, repairing, upgrading hardware, and training end users to ensure optimal workstation performance.

Responsibilities include resolving PC problems, assisting with inventory, and documenting issues while coordinating with IT teams and stakeholders to uphold service quality.