Part-Time, PC Technician II

Inside Higher Ed

Houston (TX)

On-site

USD 17,729 - 25,251

Part time

14 days+

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Benefits offered by this job

Excellent work/life balance

Tuition waiver

Participation in a tax-deferred retirement plan

Job summary

An educational institution is hiring a Part-Time PC Technician II in Houston, TX. The role involves supporting and maintaining computer systems, troubleshooting issues, and providing end-user training. The ideal candidate should have excellent technical knowledge, strong communication skills, and a high school diploma. Competitive hourly pay is offered.

Qualifications

Strong technical knowledge in PC repairs and system maintenance.
Self-motivated and capable of working independently.
Ability to prioritize and execute tasks effectively.

Responsibilities

Support and maintain computer systems and peripherals.
Troubleshoot hardware and software issues for end-users.
Document hardware failure and repairs.

Skills

Excellent technical knowledge of network and PC hardware

Strong written and oral communication skills

Ability to operate tools, components and peripheral accessories

Customer service orientation

Education

High school diploma or GED

Job description

Overview

Part-Time, PC Technician II at Inside Higher Ed

Location: LSC-Tomball

Job ID: 43426

Regular, Part-Time

Commitment to Mission: This job carries with it the obligation to uphold the Mission of Lone Star College (LSC) in carrying out the duties of the position. A commitment to positive interpersonal behaviors, professional communication, integrity, leadership, stewardship, respect and accountability to LSC students and employees is essential.

Cultural Beliefs

One LSC
Student Focused
Own It
Foster Belonging
Cultivate Community
Choose Learning

Lone Star College recognitions: The Chronicle of Higher Education\'s Great Colleges to Work For recognizes colleges that create great workplaces and investigates factors influencing organizational culture in higher education. Lone Star College has been recognized in multiple categories.

Lone Star College-Tomball: Location address 30555 Tomball Parkway, Tomball, TX 77375. LSC offers high-quality, low-cost academic transfer and career training education to 80,000+ students each semester. LSC has been named a 2023 Great Colleges to Work For institution by the Chronicle of Higher Education. LSC comprises eight colleges, seven centers, eight Workforce Centers of Excellence and Lone Star Corporate College. LSC-Tomball offers a wide range of programs and is a leading college in health sciences. It is the founding college of the lifePATH program and collaborates with Harris County Public Library; an early college high school is offered with Tomball Independent School District.

Job Description

PURPOSE AND SCOPE: The Technician II supports and maintains computer systems, desktops, and peripherals. This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment while ensuring optimal workstation performance. The Technician II troubleshoots problem areas in a timely and accurate fashion and provides end user training and assistance where required.

Essential Job Functions

Work with end users to identify and deliver required PC services
Act as a liaison and provide training and support to end users and staff on computer operations and other issues
Install, configure, test, maintain, monitor, and troubleshoot level I & II end user workstation hardware, networked peripheral devices, and networking hardware products
Install, configure, test, maintain, monitor, and troubleshoot associated end user workstation software and networking software products
Perform on-site analysis, diagnosis, and resolution of semi-complex PC problems for a variety of end users, and recommend and implement corrective hardware solutions, including off-site repair as needed
Receive and respond to incoming calls, texts and/or e-mails regarding PC and/or hardware problems
Help maintain an inventory of all monitors, keyboards, printers, scanners, and other peripheral equipment
Document instances of hardware failure, repair, installation, and removal
Construct, install and test customized configurations based on various platforms and operating systems
Perform PC hardware and peripheral equipment improvements, upgrades, and repairs
Maintain up-to-date knowledge of hardware and equipment contracts
Responsible for other reasonable related duties as assigned

Knowledge, Skills And Abilities

Excellent technical knowledge of network and PC hardware
Detailed understanding of Windows, Mac, and Unix operating systems and/or AV systems as required
Ability to operate tools, components and peripheral accessories
Ability to read and understand technical manuals, procedural documentation and OEM guides
Background of strong customer service orientation
Strong written and oral communication skills
Self-motivated and directed
Keen attention to detail
Skilled at explaining technical subjects to non-technical as well as technical customers
Has expertise in principles and concepts underlying an area of IT
Current and proficient in any new concepts or practices in own IT discipline, and applies that knowledge to the current work
Has in-depth understanding of the different aspects of the College’s purpose and operations (academic; research; administrative)
Ability to effectively prioritize and execute tasks in a high-pressure environment
Has some awareness of external trends and best practices
Demonstrates flexibility and discretion in negotiations with customers and/or colleagues
Ability to seek opportunities and set some goals for own development
Ability to follow team and OTS procedures, but regularly evaluates those procedures
Ability to know and follow standard operating procedures

Physical Abilities

The work is sedentary. Typically, the employee sits comfortably to do the work. However, there may be some walking; standing; bending; carrying of light items, such as papers, books, or small parts; or driving an automobile. No special physical demands are required to perform the work.

Work Schedule And Conditions

Equipment used includes, PC workstation running on a LAN in a Microsoft Windows environment, calculator, phone and other general office equipment
Interface with internal and external contacts as needed to carry out the functions of the position
Work is performed in a climate-controlled office with minimal exposure to safety hazards

Required Qualifications

High school diploma or GED

Salary

Hourly Pay Rate is $15.60

Benefits Marketing Statement

By joining our top-notch institution, you will enjoy being a part of an organization that offers a supportive, collegial work environment, excellent work/life balance, tuition waiver, participation in a tax deferred retirement plan and more.

Special Instructions

Go to the Job Search page, click on My Activities; Under My Cover Letters and Attachments add attachment. Put the Job ID# in the title for cover letters only unless attached with resume. If applying for an Instructional position, include Resume/CV, Cover Letter, Teaching Philosophy, and unofficial transcripts. Limit file names to 40 characters or less.

How to Apply

ALL APPLICANTS MUST APPLY ONLINE ONLY. We will not accept application material via fax, email, mail, or hand-delivered.

Postings for part-time and adjunct positions are active for the academic year. Opt-in to notifications on your profile to receive electronic communications about opportunities with Lone Star College (LSC).

If selected for an interview, a recruiter will contact you by phone or email.

Lone Star College participates in the E-Verify program. More information at www.dhs.gov/E-Verify.

Lone Star College is an EEO Employer. All positions are subject to a criminal background check.

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