Assistant II - TLED Computer Centers (Hourly)

Austin Community College District; United States; On-site; USD 27,000 - 39,000; Part time

Job summary

Austin Community College District is seeking an Assistant II for the TLED Computer Centers. The role focuses on assisting students with technical issues, facilitating technology check-outs, and supporting campus computer labs.

Training session support may be provided for ACC software and technologies. Candidates should have strong customer service skills, familiarity with Windows/Mac systems, and the ability to manage multiple inquiries while maintaining confidentiality and privacy.

Qualifications

• Customer service principles and practices.

Responsibilities

• Assist students, faculty, and staff with technical issues in the Computer Center or other designated student tech support areas.
• Answer technical questions for students (e.g., ACCMail, Blackboard) and refer non-technical questions where needed.
• Identify and coordinate second-level requests for access when required to resolve inquiries.
• Adhere to FERPA and privacy regulations.
• Provide feedback on frequent support requests for training opportunities.
• Coordinate with internal departments.
• Check out technology to students and staff (iPads, calculators, webcams, etc.).
• Enter data, maintain files and logs using tracking systems.
• Serve as a technical resource for hardware and software when needed.

Skills

Customer service

Multitasking

Communication

Written communications

Interpersonal skills

Organizational skills

Privacy awareness

Education

High School Diploma

Associate degree or higher

Tools

Windows

MacOS

Google Mail

Blackboard

Microsoft Office

Google Docs

iPads/Android tablets

Job description

Job Posting Title

Assistant II - TLED Computer Centers (Hourly)

Department-Specific Recruitment Details

Job Description Summary: To interact with current students in an open computer lab environment by responding to inquiries and technical support questions. Additionally, employees will facilitate the check out of available technology to students, and may lead (or assist with) training sessions for common ACC software and technologies. Employees will serve as stewards to the college in order to help ensure success for all students.

Job Description

Description of Duties and Tasks

• Assists students, faculty, and staff with technical issues in the Computer Center (students), or other designated student technical support areas on campus.
• Promptly answers technical questions for students (including, but not limited to ACCMail, Blackboard, etc) and refers non-technical questions to the appropriate departments.
• Appropriately identifies and coordinates second level requests when special access is required to resolve customer inquiries.
• Adheres to FERPA and other federal and state regulations regarding privacy.
• Provides feedback on frequent support requests for training opportunities.
• Communicates and coordinates with internal departments.
• Will be responsible for checking out technology to students (computer center) or faculty and staff (media center) including but not limited to: iPads, calculators, webcams, etc.
• Enters data, maintains files, records, logs, through use of tracking systems.
• May serve as a technical resource for computer hardware and software.

Knowledge

• Customer service principles and practices.
• Technical support practices, standards, and protocols in regard supporting students, faculty, and staff, both in-person and virtually.
• Computer applications including (but not limited to) Windows, Mac, Internet browsers, smart phones, tablets, and multimedia equipment.

Skills

• Maintaining an established work schedule.
• Effectively using listening skills.
• Drafting effective written communications.
• Multitasking using phone, chat, and email concurrently and dealing with high volume of student requests and interruptions.
• Showing initiative and being able to quickly adapt to changes.
• Effectively using interpersonal and communications skills including tact and diplomacy.
• Effectively using organizational and planning skills with attention to detail and follow-through.
• Establishing and maintaining effective collegewide working relationships.
• Maintaining confidentiality of work-related information and materials.

Technology Skills

• Demonstrated proficiency using standard office software applications.
• Use a multi-line hard and/or soft phone.
• Keyboarding skills with emphasis on speed and accuracy.
• Able to navigate multiple operating systems and browse and able to cross reference across multiple databases and resource materials.

Other Preferred Technology Skills

• Working knowledge of Google Mail
• Working knowledge of Blackboard
• Working knowledge of Microsoft Office and Google Docs
• Working knowledge of tablets (iPads/Android)
• Working knowledge of Microsoft Windows
• Working knowledge of Apple MacOS, iOS and iPadOS
• Bilingual in English/Spanish
• Working knowledge of any or all of the following college oriented areas: Admissions, Financial Aid, Cashier, Distance Learning, Registration, Adult Education, and Continuing Education, Early College Start, and Student Resources.

Required Work Experience

• Previous customer service experience.
• Experience with audio-visual technology and multimedia systems.

Required Education

• High School Diploma.

Preferred Education

• Associate degree or higher.

Physical Requirements

Work is routinely performed in a standard office or similar environment. Subject to standing, walking, sitting, bending, reaching, kneeling, pushing, and pulling. Occasional lifting of objects up to 10 pounds. Work safely and follow safety rules. Report unsafe working conditions and behavior. Take reasonable and prudent actions to prevent others from engaging in unsafe practices.

Hours & Pay Rate

Hours Riverside Campus (1 Position) - Tuesday and Thursday, 8:00am to 5:00pm. Pay Rate $24.10/hour Up to 19 hours per week. Job Posting Close Date: November 15, 2026.

Benefits

• Medical, dental, life insurance, short- and long-term disability, retirement plans, and AD&D.
• Full-time faculty and staff employees who work in full-time and/or part-time positions at the college are eligible for ACC medical benefits effective the first of the month after their first 60 days of employment.
• Hourly employees participate in the ACC Money Purchase Plan (ACCMPP) as a retirement program required by federal law.
• ACC participates in the Teacher Retirement System of Texas (TRS) and the Optional Retirement Program (ORP-Faculty and Administrators Only).

Clery Act

As required by the US Department of Education, employees are required to report violations under Title IX and, under the Jeanne Clery Campus Safety Act (Clery Act), select individuals are required to report crimes. If this position is identified as a Campus Security Authority (Clery Act), you will be notified, trained, and provided resources for reporting. Austin Community College produces an Annual Security Report as required by the Clery Act. This report includes statistics from the previous three years concerning reported crime that occurred on campus; public property adjacent to and accessible from campus; and in certain non-campus buildings/property owned or controlled by ACC. The report includes institutional policies concerning campus security and other safety information. For direct access to the current Annual Security Report, visit www.austincc.edu/asr . You may obtain a hard copy by contacting the Clery Compliance Officer ( [e-mail] ). For an overview, see ACC's Clery Act website.

Disclaimer

The above description is an overview of the job. It is not intended to be an all-inclusive list of duties and responsibilities of the job, nor is it an all-inclusive list of the skills and abilities required to do the job. Duties and responsibilities may change with business needs. ACC reserves the right to add, change, amend, or delete portions of this job description at any time, with or without notice. Employees may be required to perform other duties as requested, directed, or assigned. In addition, reasonable accommodations may be made by ACC at its discretion to enable individuals with disabilities to perform essential functions of the job.

Equal Opportunity Statement

Austin Community College (“ACC” or “College”) is an equal education and equal employment opportunity employer and prohibits discrimination in employment at the college and access to its programs or activities on the basis of race, color, religion, sex (including gender identity, sexual orientation, marital status, and pregnancy), national origin, age (40 and older), veteran status or military service, disability, genetic information or any other basis prohibited by local, state, or federal law. This includes the prohibition of discrimination, including harassment, against any employee, applicant for employment, student, or applicant for admission. ACC will take steps to ensure that the lack of English language skills will not be a barrier to admission and participation in all educational and vocational programs.

Location

Employees are required to maintain a domicile in the State of Texas while working for the college and throughout the duration of employment. – AR 4.0300.01