Campus Store Manager - Lead Sales & Student Engagement

Socket.dev; Torrington (WY); On-site; USD 48,000 - 63,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Voluntary Insurance

401k match

Vacation + Sick Days

Company Holidays

Bonus Plan

Job summary

Follett Higher Education seeks a Campus Store Manager to lead all facets of store operations and inspire teams to drive sales and deliver brand excellence. You will support campus relationships, mentor staff, and oversee financial metrics and planning to optimize performance.

You will partner with leadership to ensure a top-tier customer experience, campus engagement, and adherence to health and safety standards. This role is centered in a campus-store environment with opportunities for growth.

Qualifications

• Bachelor's Degree or Equivalent.
• 3-5 years of retail management or strong customer service experience.
• General Computer Skills.
• Academic retail experience is a plus.
• Strong organizational, time management, and problem-solving skills.
• Vital customer service, communication, and presentation skills.
• Strong analytical skills and financial acumen.
• Advanced relationship building, a demonstrated ability to influence a team, and customer outreach.
• Travel: minimal - less than 10%.

Responsibilities

• Execute operating plans and daily store operations for traditional and peak periods.
• Lead in-store course materials activities in collaboration with course materials leadership.
• Review store financials with Regional Manager and drive sales; manage shrink budget.
• Review and approve store markups, markdowns, and write-offs within guidelines.
• Ensure security of assets and safety of associates and customers; adhere to policies.
• Facilitate campus/community events and maintain day-to-day communications.
• Develop cross-functional teams and drive operational standards to deliver results.
• Recruit, train, coach, and develop all team members.
• Create a customer service culture focused on solutions-based selling and exceptional experience.
• Maintain relationships with customers, faculty, staff, administrators, vendors, and One Team Center staff.

Skills

Retail management

Customer service

Leadership

Sales

Budgeting/financial acumen

Communication skills

Education

Bachelor's Degree or Equivalent

Tools

General Computer Skills

Job description

Follett Higher Education seeks a Campus Store Manager to lead all facets of store operations and inspire teams to drive sales and deliver brand excellence. You will support campus relationships, mentor staff, and oversee financial metrics and planning to optimize performance.

You will partner with leadership to ensure a top-tier customer experience, campus engagement, and adherence to health and safety standards. This role is centered in a campus-store environment with opportunities for growth.