Campus Store Lead: Drive Sales & Develop Your Team

Follett Higher Ed Group, LLC; Richmond (VA); On-site; USD 17,000 - 40,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) plan

Paid holidays and time off

Job summary

Follett Higher Ed Group, LLC in Richmond, VA seeks a Campus Store Leader to drive sales and deliver brand and operational excellence. You will lead a team, mentor staff, and collaborate with Market Leaders to meet financial goals.

Responsibilities include executing store plans, managing inventories, and maintaining visual standards while ensuring top-notch customer service and campus partnerships. Requires an Associate's Degree or equivalent and 0–5 years of experience.

Qualifications

• Associate's Degree or equivalent.
• 0-5 years of relevant experience.
• Academic retail experience is a plus.
• Strong organizational, time management, and problem-solving skills.
• Strong customer service, communication, and presentation skills.
• Strong analytical skills and financial acumen.
• Advanced relationship building, a demonstrated ability to influence a team, and customer outreach.

Responsibilities

• Execute store plans and daily operations for both traditional and rush (peak) periods consistent with company objectives.
• Review store financials and recalibrate goals to drive sales.
• Operate cash registers and store systems with safe cash handling procedures.
• Maintain appropriate inventory control and visual merchandise standards.
• Lead and train team members, schedule hours, and provide coverage during peak periods.
• Create an engaging customer service culture and resolve escalated issues.
• Communicate store activities with campus partners.

Skills

Organizational skills

Time management

Problem solving

Customer service

Communication skills

Presentation skills

Analytical skills

Financial acumen

Relationship building

Influence others

Education

Associate's Degree or equivalent

Job description

Follett Higher Ed Group, LLC in Richmond, VA seeks a Campus Store Leader to drive sales and deliver brand and operational excellence. You will lead a team, mentor staff, and collaborate with Market Leaders to meet financial goals.

Responsibilities include executing store plans, managing inventories, and maintaining visual standards while ensuring top-notch customer service and campus partnerships. Requires an Associate's Degree or equivalent and 0–5 years of experience.