Campus Services & DCH Operations Manager

SK hynix America; West Lafayette (IN); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Health insurance

Paid time off

401k matching

FSA

Educational reimbursement

Donation matching

Job summary

SK hynix America is seeking a dedicated Service & DCH Design Specialist to lead employee welfare services for the Indiana Fab campus, covering construction setup and full-scale operations. You will manage interim services, select and manage dining, commuting, housing vendors, elevate service quality, and run budgets to maintain a top-tier campus experience from day one.

The role requires coordinating cafeterias, shuttles, housing, and facilities, implementing service improvements, drafting

Qualifications

• Bachelor's degree in Hospitality, Food and Nutrition Science or related field.
• Minimum of 3 years of practical experience in large-scale facility service operations.
• Proven track record in managing multiple vendors (dining, cleaning, transportation) and negotiating contracts.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, etc.) and service management software.

Responsibilities

• Manage cafeteria, micro-market, and vending machine operators, overseeing menu development, pricing negotiations, food safety, and quality performance (KPIs).
• Oversee the operation of internal/external shuttle buses and business vehicles, driving route optimization and the introduction of new mobility solutions.
• Manage employee housing check-in/out procedures and living conditions, and oversee cleaning and supplies operations for office and common areas.
• Handle general affairs tasks including corporate golf memberships, executive vehicle and driver management, company-wide event support, and telecommunications policy establishment.
• Conduct regular employee satisfaction surveys, analyze VOC data, and establish and execute concrete service improvement plans.
• Plan department expenses and investment budgets, analyzing execution details to enhance cost efficiency.
• Develop and refine operational manuals and Business Continuity Plans (BCP) for emergencies such as supply chain disruptions or natural disasters, facilitating training.
• Enhance the Employee Service Portal (EGSS) functions and support data-driven decision-making for services.
• Continuously refine operational manuals to facilitate seamless execution of all support services.

Skills

Vendor management

Budget management

Microsoft Office

Education

Bachelor's degree in Hospitality/related field

Tools

Service management software

Job description

SK hynix America is seeking a dedicated Service & DCH Design Specialist to lead employee welfare services for the Indiana Fab campus, covering construction setup and full-scale operations. You will manage interim services, select and manage dining, commuting, housing vendors, elevate service quality, and run budgets to maintain a top-tier campus experience from day one.

The role requires coordinating cafeterias, shuttles, housing, and facilities, implementing service improvements, drafting