Campus Security & Concierge - Administration Building

Ball State University; Muncie (IN); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Vacation days

Sick days

Holidays

Parental leave

Health insurance

Dental insurance

Long-term disability

Life insurance

Retirement benefits

Tuition assistance

Job summary

Ball State University is hiring an Administration Building Security Officer to safeguard campus operations and support a safe, service-oriented environment within the Administration Building. This non-sworn role emphasizes customer service and professional interaction with students, faculty, staff, and visitors while upholding university policy.

The position requires monitoring access, performing patrols, responding to non-emergency incidents, and maintaining detailed incident reports.

Qualifications

• At least 18 months of education beyond high school or equivalent.
• One (1) year of experience in security, safety, customer service, facilities operations, or a related field.
• Demonstrated ability to communicate effectively both verbally and in writing.
• Ability to exercise sound judgment and maintain professionalism in a variety of situations.
• Basic computer and technology skills.
• Must pass a polygraph test pre-offer.
• Strong observational and problem-solving skills.
• Ability to maintain confidentiality and handle sensitive situations appropriately.
• Strong interpersonal and customer service skills.
• Ability to remain calm and effective during stressful or emergency situations.

Responsibilities

• Monitor and patrol the Administration Building and surrounding areas to ensure safety of property and occupants.
• Conduct interior and exterior patrols on foot as assigned.
• Unlock and secure facilities according to schedules and procedures.
• Monitor entrances and exits to prevent unauthorized access.
• Observe and report suspicious activity, safety hazards, and policy violations.
• Verify identification and credentials of employees, visitors, contractors, and vendors.
• Monitor security cameras and respond to alarms and access issues.
• Provide information, directions, and assistance to students, employees, and visitors.
• Prepare accurate incident and activity reports.
• Assist with emergency response procedures including evacuations and lockdowns.
• Collaborate with campus police, emergency management, and facilities personnel.
• Maintain regular attendance.

Skills

Communication

Observation

Customer service

Professionalism

Computer literacy

Education

Education beyond high school

Security-related experience

Tools

Video security systems

Access control systems

Job description

Ball State University is hiring an Administration Building Security Officer to safeguard campus operations and support a safe, service-oriented environment within the Administration Building. This non-sworn role emphasizes customer service and professional interaction with students, faculty, staff, and visitors while upholding university policy.

The position requires monitoring access, performing patrols, responding to non-emergency incidents, and maintaining detailed incident reports.