Administration Building Security Officer

Ball State University; Muncie (IN); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Vacation days

Sick days

Holidays

Parental leave

Health insurance

Dental insurance

Long-term disability

Life insurance

Retirement benefits

Tuition assistance

Job summary

Ball State University is hiring an Administration Building Security Officer to safeguard campus operations and support a safe, service-oriented environment within the Administration Building. This non-sworn role emphasizes customer service and professional interaction with students, faculty, staff, and visitors while upholding university policy.

The position requires monitoring access, performing patrols, responding to non-emergency incidents, and maintaining detailed incident reports.

Qualifications

• At least 18 months of education beyond high school or equivalent.
• One (1) year of experience in security, safety, customer service, facilities operations, or a related field.
• Demonstrated ability to communicate effectively both verbally and in writing.
• Ability to exercise sound judgment and maintain professionalism in a variety of situations.
• Basic computer and technology skills.
• Must pass a polygraph test pre-offer.
• Strong observational and problem-solving skills.
• Ability to maintain confidentiality and handle sensitive situations appropriately.
• Strong interpersonal and customer service skills.
• Ability to remain calm and effective during stressful or emergency situations.

Responsibilities

• Monitor and patrol the Administration Building and surrounding areas to ensure safety of property and occupants.
• Conduct interior and exterior patrols on foot as assigned.
• Unlock and secure facilities according to schedules and procedures.
• Monitor entrances and exits to prevent unauthorized access.
• Observe and report suspicious activity, safety hazards, and policy violations.
• Verify identification and credentials of employees, visitors, contractors, and vendors.
• Monitor security cameras and respond to alarms and access issues.
• Provide information, directions, and assistance to students, employees, and visitors.
• Prepare accurate incident and activity reports.
• Assist with emergency response procedures including evacuations and lockdowns.
• Collaborate with campus police, emergency management, and facilities personnel.
• Maintain regular attendance.

Skills

Communication

Observation

Customer service

Professionalism

Computer literacy

Education

Education beyond high school

Security-related experience

Tools

Video security systems

Access control systems

Job description

Position Title: Administration Building Security Officer Salary Grade: Staff 10A Compensation: $19.20 - 20.75 Department: Public Safety Start Date: 11/09/2026

About this opportunity: Ball State University is inviting applications for the position of Administration Building Security Officer to champion the safety, security, and operational integrity of our campus community. This non-sworn, non-law enforcement position is responsible for maintaining a safe, secure, and highly service-oriented environment within the facility. The ideal candidate will excel at building positive relationships across campus, delivering top-tier customer service, and supporting a safe, high-integrity environment for our students, faculty, and staff. Candidates for searches must have current authorization to be employed in the United States without employer sponsorship.

What you'll do and what you'll bring:

Position Function: The Administration Building Security Officer is responsible for supporting a safe, secure, and service-oriented environment within the facility. This position performs routine security functions including monitoring building access, conducting patrols of the building, observing and reporting safety concerns, assisting visitors, and responding to non-emergency incidents. This is a non-sworn, non-law enforcement position and does not include arrest authority. The Security Officer is expected to interact professionally with students, faculty, staff, and visitors while supporting the university’s commitment to safety, customer service, and operational excellence.

Duties and Responsibilities:

Security Operations

• 1. Monitor and patrol the Administration Building and surrounding areas to ensure the safety and security of university property and occupants.
• 2. Conduct routine interior and exterior patrols on foot as assigned.
• 3. Unlock and secure facilities according to established schedules and procedures.
• 4. Monitor entrances and exits to prevent unauthorized access.
• 5. Observe and report suspicious activity, security concerns, safety hazards, and policy violations.

Access Control & Monitoring

• 6. Verify identification and credentials of employees, visitors, contractors, and vendors to the Office of the President.
• 7. Monitor Administration Building security cameras.
• 8. Respond appropriately to building alarms and access issues.
• 9. Adhere to key control and access card procedures in accordance with university policy.

Customer Service & Assistance

• 10. Provide information, directions, and assistance to students, employees, and visitors.
• 11. Serve as a visible and approachable presence within the Administration Building.
• 12. Promote a welcoming and professional campus environment.
• 13. Respond courteously and effectively to routine requests and concerns.

Incident Response & Reporting

• 14. Respond to non-emergency and certain emergency incidents and provide appropriate assistance.
• 15. Contact campus police when necessary.
• 16. Prepare accurate, timely, and detailed incident and activity reports.
• 17. Document security concerns, accidents, injuries, and unusual occurrences.

Emergency Preparedness

• 18. Assist with emergency response procedures including evacuations, shelter-in-place operations, and building lockdowns.
• 19. Support university emergency management efforts during incidents or severe weather events.
• 20. Participate in required safety and emergency preparedness training.

Collaboration

• 21. Work collaboratively with campus police, emergency management, facilities personnel, administrators, and other university departments.
• 22. Assist with security support for meetings, special events, and after-hours operations as assigned.
• 23. Perform other related duties as assigned.

Other Duties

• 24. Maintain regular and predictable attendance.

Minimum Qualifications

• At least 18 months of education beyond high school or equivalent.
• One (1) year of experience in security, safety, customer service, facilities operations, or a related field.
• Demonstrated ability to communicate effectively both verbally and in writing.
• Ability to exercise sound judgment and maintain professionalism in a variety of situations.
• Basic computer and technology skills.
• Must pass a polygraph test pre-offer.
• Strong observational and problem-solving skills.
• Ability to maintain confidentiality and handle sensitive situations appropriately.
• Strong interpersonal and customer service skills.
• Ability to remain calm and effective during stressful or emergency situations.

Preferred Qualifications

• Experience working in higher education, healthcare, government, or institutional security settings.
• Experience using video security systems, access control systems, or incident reporting software.
• Training in de-escalation techniques, conflict resolution, or emergency response.

What we offer:

At Ball State University, we understand the importance of balancing professional responsibilities with personal well-being. That's why we offer paid 10 to 24 vacation days, 12 sick days, and 10 holidays a year. Plus, our paid parental leave (6 weeks) is there for life's most significant moments. We offer affordable health and dental insurance, robust long-term disability and life insurance plans, as well a range of retirement benefits to provide financial security to you and your family. These benefits ensure that you can focus on your work and personal growth without worrying about the unexpected. When you work for us, you are family. And to show our support of your family, we will cover 90 percent of your child's (or children's) undergraduate college tuition at Ball State. We do the same for you. In fact, we'll cover 100 percent of the tuition costs for you to earn your undergraduate degree and 80 percent of your graduate tuition. This offer is good from the very first day you start. It's just one way we do our part to uplift you.

• paid 10 to 24 vacation days, 12 sick days, and 10 holidays a year.
• paid parental leave (6 weeks) is there for life's most significant moments.
• affordable health and dental insurance.
• robust long-term disability and life insurance plans.
• a range of retirement benefits to provide financial security to you and your family.
• cover 90 percent of your child's (or children's) undergraduate college tuition at Ball State.
• cover 100 percent of the tuition costs for you to earn your undergraduate degree.
• cover 80 percent of your graduate tuition.

Curious about our excellent benefits package? We have developed a calculator that show you the value of our core benefits. Select the Total Compensation Calculator - Staff (Exempt) and download our calculator spreadsheet. Goodness requires action to grow. We're dedicated to doing our part to keep goodness growing in Muncie, at our university, and as far beyond as possible. That's where you come in. When you join our team, you become part of goodness in action. Our main priority: uplifting students so they can discover their full potential. This is how we fly.

There are about 3,000 full-time faculty and staff in the Ball State University work family. Each brings unique gifts to help us be the kind of institution we want to be. In return, we do our best to take care of them through comprehensive medical and dental plans, a Health Savings Account (which we contribute to), and a whole range of wellness, retirement, and other benefits like covering the cost of tuition at Ball State for you and your family. We can offer you more. Where you live matters just as much as where you work. We get it. That's why we've invested since the very beginning in making our hometown work. On campus, find state-of-the-art facilities and one-of-a-kind arts and cultural events. In Muncie, you'll find a warm and welcoming community with affordable housing and a vibrant downtown arts, food, and music scene. What could be better? You here - for starters.

Ball State University is an equal opportunity employer. All qualified applicants will receive equal consideration for employment without regard to race, religion, color, sex (including pregnancy), sexual orientation, gender identity or gender expression, disability, genetic information, ethnicity, national origin or ancestry, age, protected veteran status, or any legally protected status. Ball State provides accommodations to qualified individuals with disabilities who can perform the essential functions of the position.

Contact Melissa Rubrecht, Director of Employee Relations, at 765-285-1823 for assistance.

People and Culture Services Administration Building (AD), Room G008 2000 University Avenue Muncie, IN 47306 8:00 a.m.-5:00 p.m. Monday-Friday Phone: [phone] Fax: [phone]