Campus Receptionist

tidewatertech; Norfolk (VA); On-site; USD 23,866 - 33,992; Full time

Job summary

Tidewater Tech is seeking a Campus Receptionist on our Norfolk, VA campus to warmly welcome visitors and manage inquiries. You will support the Admissions Department with documentation and administrative tasks under the direction of the Director of Admissions.

Responsibilities include handling calls, directing visitors, managing CampusNexus entries, and assisting with daily reporting and lead distribution. A fast‑paced, customer‑focused environment suits this role.

Qualifications

• High School Diploma or GED or equivalent on‑the‑job experience.
• Ability to work in a fast‑paced, performance‑driven educational environment.
• Detail‑oriented, analytical, highly organized and capable of multitasking.
• Strong integrity, work ethic, and professionalism.
• Excellent customer service and communication skills in an educational setting.

Responsibilities

• Greet visitors, provide information, and direct to departments or services.
• Handle inbound calls, address inquiries, and facilitate campus communication.
• Assist Admissions with documentation and administrative tasks as directed.
• Enter and manage inquiries in CampusNexus and audit daily inquiries.
• Maintain lead lists, assist with lead distribution, and report updates.
• Generate daily activity reports on interviews and financial aid appointments.
• Provide administrative support to faculty and staff as needed.

Skills

Customer service

Multitasking

MS Office proficiency

Attention to detail

Communication skills

Team collaboration

Independent work

Education

HS Diploma or GED

Tools

CampusNexus

Job description

Position Overview

Campus Receptionist at Tidewater Tech. Centered in our Norfolk, VA campus, this role creates a welcoming atmosphere for visitors, manages inbound calls, and supports the Admissions Department with documentation and administrative tasks under the direction of the Director of Admissions.

Key Responsibilities

• Greet visitors warmly and provide information, directing them to appropriate departments or services.
• Handle inbound calls, address inquiries, and facilitate communication between the campus and external stakeholders.
• Assist the Admissions Department with electronic and hard‑copy documentation, ensuring accurate record‑keeping and timely processing of materials as directed.
• Enter and manage inquiries into CampusNexus, utilizing the Quick Lead method or Inquiry Folder, and conduct daily audits of inquiries.
• Maintain a running list of lead returns, assist with lead distribution, and ensure accurate reporting and follow‑up.
• Generate daily activity reports detailing interviews and financial aid appointments, submitting updates as required.
• Provide comprehensive administrative assistance to faculty and staff, performing various tasks as needed at the discretion of the Director of Admissions.
• Perform additional duties as assigned, demonstrating adaptability and collaborative spirit within the admissions team.

Required Qualifications

• High School Diploma or GED, or equivalent on‑the‑job experience.
• Ability to work in a fast‑paced, performance‑driven, compliance‑oriented educational environment.
• Detail‑oriented, analytical, highly organized, and capable of multitasking, prioritizing tasks, and working well under pressure.
• Strong integrity, work ethic, and professionalism.
• Persuasive verbal and written communication skills with a strong focus on customer service in an educational setting.
• Highly motivated, goal‑oriented, with strong problem‑solving skills.
• Ability to work independently and as a collaborative team member with exceptional interpersonal skills.
• Excellent computer skills with proficiency in MS Office (Word, Excel, Outlook, SharePoint, Teams).
• Willingness to work outside of regular shifts, including evenings and/or weekends as necessary.

Preferred Qualifications

• Experience as a Receptionist or in a multi‑line telephone system.
• Prior experience in a college admissions environment.
• CampusNexus experience.

Work Schedule

Monday – Thursday: 2 days 8:00 AM – 5:00 PM, 2 days 10:00 AM – 7:00 PM
Friday: 8:00 AM – 5:00 PM
Two Saturdays per month: 9:00 AM – 1:00 PM
• Work hours may change based on business needs; flexibility is required.

Compensation

Up to $21 per hour, based on experience, qualifications, and other relevant factors.