Campus Public Safety Communications Dispatcher

Kinsley Power Systems; Jonesboro (AR); On-site; USD 36,000 - 48,000; Full time

Job summary

Arkansas State University is seeking a Call Center Specialist in the University Police Department to provide emergency assistance via communications equipment and dispatch public safety officers as needed. This pool position supports ongoing recruitment for multiple openings and requires handling 911 calls, alarms, and incident documentation.

Responsibilities include coordinating with officers and authorities, maintaining logs, and ensuring timely communications.

Qualifications

• Knowledge of communications operating procedures and advanced first aid.
• Ability to operate broadcasting/receiving equipment and read maps.

Responsibilities

• Operate computer consoles, video monitoring equipment and other communication devices to receive requests for assistance and dispatch officers.
• Receive 911 calls, monitor alarms, determine emergency type/severity and alert proper authorities.
• Maintain records of calls and transmissions and enter data for transcripts and reports.
• Coordinate activities of field officers with supervisors and local authorities during disasters.
• Assist in preparing incident reports and submit crime statistics as required.
• Dispatch emergency personnel and monitor two alarm systems; respond to campus phones.
• Maintain paperwork relevant to incident numbers and radio logs; use codes effectively.

Skills

Knowledge of communications procedures

Advanced first aid

Job description

Arkansas State University is seeking a Call Center Specialist in the University Police Department to provide emergency assistance via communications equipment and dispatch public safety officers as needed. This pool position supports ongoing recruitment for multiple openings and requires handling 911 calls, alarms, and incident documentation.

Responsibilities include coordinating with officers and authorities, maintaining logs, and ensuring timely communications.