Emergency Communications Dispatcher — Calm Under Pressure

State of Arkansas; Little Rock (AR); On-site; USD 47,000 - 70,000; Full time

Job summary

The State of Arkansas, Department of Public Safety, seeks a Dispatcher to receive, process, and relay emergency and non-emergency calls, coordinating responses across law enforcement, fire, and EMS. You will maintain detailed logs and operate dispatch equipment in a high-stakes environment.

Ideal candidates have at least six months of public safety communications experience, strong communication skills, and the ability to stay calm under pressure while providing clear instructions and accurate

Qualifications

• Six months of experience in emergency dispatch or public safety communications.
• Strong verbal and written communication skills.
• Ability to maintain composure and provide clear instructions under pressure.

Responsibilities

• Answer and process 911 and non-emergency calls with accurate triage.
• Dispatch law enforcement, fire, and EMS based on priority and availability.
• Record detailed call logs and incident documentation.
• Operate CAD and radio equipment and coordinate mutual aid when needed.
• Provide pre-arrival instructions and life-saving guidance.

Skills

Verbal communication

Active listening

Written communication

Analytical thinking

Multi-tasking

Attention to detail

CAD systems

Radio protocols

Geographic knowledge

Calm under pressure

Job description

The State of Arkansas, Department of Public Safety, seeks a Dispatcher to receive, process, and relay emergency and non-emergency calls, coordinating responses across law enforcement, fire, and EMS. You will maintain detailed logs and operate dispatch equipment in a high-stakes environment.

Ideal candidates have at least six months of public safety communications experience, strong communication skills, and the ability to stay calm under pressure while providing clear instructions and accurate