Campus Program Manager

Jeanne-D; Lowell (MA); Vor Ort; USD 72.000 - 108.000; Vollzeit

Benefits dieser Stelle

Competitive pay

Outstanding benefits

Growth opportunities

Zusammenfassung

Jeanne D’Arc Credit Union is seeking a Campus Program Manager to lead the launch and daily operations of a college-based campus branch program in Lowell, MA. You will recruit, onboard, train, and supervise student officers, coordinating with college administration and credit union leadership to ensure program success.

You will establish goals, monitor progress, manage workflows, and ensure compliance with policies while fostering a learning-centric, professional environment that strengthens

Qualifikationen

• Leadership and people development experience for student teams.
• Strong project management and multi-stakeholder coordination.
• Excellent written and verbal communication with diverse audiences.
• Knowledge of credit union operations, compliance, and financial services.

Aufgaben

• Lead the campus branch program launch and ongoing operations.
• Coordinate planning, timelines, staffing, training, and readiness.
• Collaborate with college/university partners and internal departments.
• Recruit, train, coach, and support student officers.
• Provide feedback and mentoring to help students develop leadership and professional skills.
• Represent the credit union at campus meetings and community activities.

Kenntnisse

Leadership

Project management

Communication

Strategic planning

Relationship-building

Staff development

Ausbildung

Retail banking or credit union experience (5+ years)

Jobbeschreibung

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Campus Program Manager

Financial Education Full Time Management Lowell, MA, US

2 days ago Requisition ID: 1140

Salary Range: $72,202.34 To $108,303.52 Annually

Join Our Team and Make an Impact!

At Jeanne D’Arc Credit Union, we don’t just offer jobs—we build careers. With competitive pay, outstanding benefits, a supportive team environment, and endless growth opportunities, you’ll have everything you need to thrive.

We take pride in our team, who go above and beyond to deliver exceptional service and offer smart financial solutions to our members. If you’re looking for a rewarding role where you can make a difference in helping people and giving back to the community, we’d love to have you on board!

POSITION SUMMARY

The Campus Program Manager will play a key role in supporting the launch and ongoing daily operations of Jeanne D’Arc Credit Union’s college strategy. This position will assist with the startup of a student-run, on-campus credit union, including student recruitment, onboarding, training, scheduling, and coordination of day-to-day branch activities. The Campus Program Manager will supervise, motivate, and develop student officers while fostering a professional, friendly, and team-oriented environment that supports learning, leadership, and growth. Working closely with college or university administration and credit union leadership, this role will help ensure the program meets its goals, reflects the credit union’s philosophy and strategic objectives, and provides students with meaningful, hands-on experience in financial services.

ESSENTIAL FUNCTION & RESPONSIBILITIES

• The Campus Program Manager will help lead the successful launch, implementation, and ongoing management of the campus branch program in partnership with credit union leadership and college/university stakeholders.
• Support all phases of the campus branch launch, including planning, coordination, timelines, staffing, communications, training, and operational readiness.
• Coordinate with internal departments to support branch operations, technology needs, marketing initiatives, training resources, compliance requirements, and member service expectations.
• Help establish program goals, workflows, service expectations, and success measures for the campus branch.
• Track and communicate progress toward established goals, including student participation, member engagement, service quality, financial education activity, and overall program effectiveness.
• Identify opportunities to improve processes, strengthen engagement, and enhance the student and member experience.
• Student Team Leadership and Development – The Campus Program Manager will recruit, train, coach, and support student officers while creating a professional, inclusive, and learning-focused environment.
• Assist with the recruitment, onboarding, scheduling, training, coaching, and ongoing development of student officers.
• Provide regular feedback, mentoring, and support to help students build leadership, communication, problem-solving, financial services, and workplace readiness skills.
• Set clear expectations for professionalism, service quality, confidentiality, teamwork, and accountability.
• Monitor student officer performance and address coaching opportunities in a timely, fair, and constructive manner.
• Create opportunities for student officers to participate in applicable branch operations, member interactions, financial education activities, marketing initiatives, community engagement, and special projects.
• Support the daily operation, visibility, and success of the campus branch while strengthening relationships with students, campus partners, and the broader college community.
• Support daily branch activities, staffing coverage, student officer readiness, service delivery and the overall branch experience.
• Ensure student officers understand and follow applicable credit union policies, procedures, security protocols, compliance requirements, and service standards.
• Serve as a resource for student officers by providing guidance on member service, basic transaction support, problem resolution, and day-to-day questions.
• Develop and maintain strong relationships with college/university administrators, faculty, staff, student leaders, and campus partners.
• Help coordinate financial education activities, campus outreach, student engagement events, and related marketing or communication efforts.
• Represent the credit union professionally at campus meetings, events, and community activities connected to the campus branch program.
• Promote awareness of the credit union’s products, services, financial wellness resources, and commitment to students and the community.
• Perform all duties consistent with applicable Federal and State laws and regulations as well as credit union policies.
• Perform other related duties as assigned.

SUPERVISORY RESPONSIBILITIES:This role provides day-to-day supervision, coaching, training, scheduling support, and performance guidance for student officers assigned to the campus branch program. The position sets expectations for professionalism, accountability, confidentiality, service quality, and compliance, while partnering with credit union leadership and campus partners to support staffing needs and program goals.

REQUIREMENTS (Knowledge, Skills, Abilities, and Education and/or Experience):

Knowledge

• Working knowledge of branch operations, member service, and the overall branch experience.
• Ability to apply logic solving problems involving a few concrete variables in standardized situations.
• Ability to read and comprehend instructions, short correspondence, memos and procedure manuals.
• Ability to write competent and grammatically correct correspondence.
• Ability to effectively present information in one-on-one and small group situations to members and other employees of the organization.
• Proven ability to effectively interact with all levels of Credit Union personnel, industry peers, and members.
• Proven ability to gather, interpret, and solve complex problems.
• Ability to make decisions, take action, and accept responsibility for results.
• Must be able to handle complicated procedures while demonstrating good judgment and the ability to set priorities, evaluate results, and coordinate with others.
• Demonstrate an understanding of financial transactions and carry out detailed but uninvolved written or oral instructions

Skills

• Strong leadership, coaching, performance management, conflict resolution, and decision-making skills with the ability to develop employees at all levels.
• Strong project management, entrepreneurial thinking, and ability to develop products, processes, and structures that fit the audience being served.
• Business planning, development, and implementation
• Knowledge of all areas of a Credit Union or other financial institution
• Audit, compliance follow-through, internal control review, and risk escalation skillsAssesses staffing needs, reviews schedules, plans coverage, and coordinates branch resources to maintain effective operations, service levels.
• Strong verbal and written communication skills, with the ability to communicate priorities consistently across employees, members, and partners.
• Planning, organization, facilitation, project support, follow-through, and time-management skills,
• Sales, service, business development support, relationship-building, member retention, and service recovery skills
• Expense monitoring, staffing and resource review, performance follow-up, operational trend identification, and data-informed recommendation skills.

Abilities

• Ability to lead the teams independently while operating within established Credit Union strategy, priorities, and direction.
• Strong strategic planning, analytical, research, project management, organizational, and problem-solving skills.
• Ability to exercise sound judgment, maintain confidentiality, and apply risk-based decision-making.
• Ability to communicate effectively with employees, members, peer managers, senior leaders, and community partners.
• Ability to manage competing priorities while demonstrating integrity, professionalism, discretion, and accountability.

Education and/or Experience

• Minimum of five years of retail banking or credit union experience, including three to five years managing branch operations and supervising a team.
• Equivalent combination of education and experience may be considered.

Your contributions will help our members achieve their financial goals while advancing your career in a dynamic and supportive environment.

Jeanne D’Arc Credit Union is an Equal Opportunity Employer. We are committed to fostering an inclusive workplace where every employee and applicant is treated with dignity, respect, and fairness. All qualified candidates will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, national origin, protected veteran status, genetics, disability or any other characteristic protected by law.

If you require a reasonable accommodation to complete the application process or participate in an interview, please contact Human Resources at [phone] ext. 7903. Reasonable accommodations will be provided in accordance with applicable law.