Campus Parking & Transportation Specialist

University of North Florid; Jacksonville (FL); On-site; USD 20,000 - 28,000; Full time

Job summary

University of North Florida Parking Services seeks a front office associate to assist customers in person, by phone, and via email. The role requires knowledge of UNF parking regulations and the ability to provide accurate directions and information about parking options on campus.

The position handles payments, maintains records, and ensures FERPA and PCI compliance. Strong communication skills and reliable customer service are essential for success.

Qualifications

• High school diploma and four years of related experience.
• Strong written and verbal communication skills.
• Experience handling payments and maintaining accurate records.

Responsibilities

• Assist customers in lobby, by phone, and by e-mail.
• Provide directions and information about campus parking and transportation.
• Process payments for parking tickets and permits; reconcile daily totals.
• Safeguard customer information to ensure FERPA and PCI compliance.
• Escalate cases to supervisors or campus police as needed.

Skills

Customer service

Verbal communication

Written communication

Attention to detail

Education

High school diploma

Tools

Microsoft Office

Job description

University of North Florida Parking Services seeks a front office associate to assist customers in person, by phone, and via email. The role requires knowledge of UNF parking regulations and the ability to provide accurate directions and information about parking options on campus.

The position handles payments, maintains records, and ensures FERPA and PCI compliance. Strong communication skills and reliable customer service are essential for success.