Parking Services Assoc

University of North Florida; Jacksonville (FL); On-site; USD 20,000 - 28,000; Full time

Job summary

University of North Florida Parking & Transportation Services seeks a front office associate to assist customers in the lobby, by phone, and via email. You will handle payments, provide directions around campus, and explain parking rules.

A strong focus on accurate records and customer service is essential. The role requires knowledge of UNF parking regulations and the citation appeal process, with opportunities to escalate issues to supervisors or campus police as needed.

Qualifications

• High school diploma and four years of experience directly related to the job functions.
• Experience in customer service and front desk operations preferred.
• Familiarity with payment processing and parking systems is a plus.
• Background check and potential credit check per university policy.

Responsibilities

• Provides high‑quality service to customers in office, by phone and email.
• Safeguards customer information to ensure FERPA and PCI compliance.
• Processes transactions and updates to parking accounts; records payments and reconciles daily totals.
• Advises customers on parking options, permits and university policies; provides directions and assistance.

Skills

Customer service

Communication skills

Cash handling

FERPA awareness

Microsoft Office

Education

High school diploma

Tools

POS terminals

Job description

Department

Parking & Transportation Services

Compensation

$17.50 to Negotiable Hourly

General Description / Primary Purpose:

This position is responsible for a variety of duties associated with front office operations for Parking Services. Assisting customers in the lobby, by phone, and by e-mail are primary functions of this position. These functions may include giving directions to specific locations around the campus community, sharing relevant information about campus parking and transportation, assisting customers with changes to their parking account, and completing payment transactions for parking tickets and parking permits. Having a working knowledge of UNF parking regulations and the parking citation appeal process is required. This position may be the first point of contact for new guests on campus. Excellent communication skills, both oral and written, are needed to provide the customer service level required to be successful. A successful candidate keeps accurate financial records and end‑of‑day totals. Use of a personal desktop computer with a strong working knowledge of Microsoft products is also a necessity. Without well‑versed and trained team members in these positions, Parking Services will be unable to provide consistent, high quality, customer service.

Job Function

Maintains a strong working knowledge of UNF Parking and Transportation Services regulations, procedures, systems, and products. Provides high-quality service to customers in‑office, by phone, and by e‑mail. Safeguards customer information to ensure adherence to FERPA laws and PCI Compliance standards. Completes occasional training as directed. Effectively advises students, faculty, staff, vendors, and guests regarding parking options, permits, and policies. Provides accurate directions for how to use UNF parking systems. Gathers information and recommends appropriate options based on the customer’s category and needs. Processes transactions and changes to customer parking accounts. Receives and records payments. Keeps accurate record of payments remitted and reconciles sales drawer daily. Investigates and resolves questions or issues regarding campus parking or citations. Assists customers with disability parking accommodations. Assists UPD with police‑related situations as needed. Advises customers of options for submitting appeals or making payments. Escalates cases to supervisor(s), campus police, or other departments when appropriate. Corresponds with enforcement team regarding vehicle immobilization, permit verification, special events, or other campus parking issues. Assists supervisor(s) with payment plans and collections as directed. Performs other departmental administrative tasks as assigned.

Marginal Functions

Organize files and paperwork. Provide occasional coverage for other associates’ work shifts, which may include an opening shift from 7 AM or a closing shift through 6 PM.

Departmental Requirements

Strong customer service skills are required for this position.

Required Qualifications

Nature of work : Assist in performing duties related to Parking and Transportation Services. Typical Responsibilities: An understanding of virtual parking solutions offered by the university. Responsible for annual and term permit purchasing, daily pay by plate, daily pay by phone, and visitor validation. Processes refunds for permits or citations. Receive permit and late fee appeal adjudication decisions. During declared campus emergencies, this position may be required to perform specific job related duties at a designated off campus location or place of residence.

Required Qualifications: High school diploma and four years of experience directly related to the job functions. Directly related college coursework or vocational/technical training may substitute at an equivalent rate for the required experience.

Questions, contact Parking Services by email: [e-mail]

Statement(s) of Understanding

This position requires a background check. In conjunction with the University’s policy, this position may also require a credit check. The holder of this position is designated as a “Responsible Employee” pursuant to their role under Title IX. Therefore, the incumbent must promptly report allegations of sexual misconduct, sexual violence, and child sexual abuse by or against any student, employee, contractor, or visitor to the University’s Title IX Administrator or any divisional Title IX Coordinator.

Equal Opportunity

The University of North Florida (UNF) is committed to providing an inclusive and welcoming environment for all who interact in our community. In building this environment, we strive to attract students, faculty and staff from a variety of cultures, backgrounds and life experiences. The University of North Florida does not commit or permit discrimination or harassment on the basis of genetic information, race, color, religion, age, sex, disability, marital status, national origin, or veteran status in any educational, employment, social, recreational program or activity that it offers. In addition, UNF will not commit or permit retaliation against an individual who reports discrimination or harassment or an individual who cooperates in an investigation of an alleged violation of university regulation.

Carnegie

UNF is a Carnegie Community Engaged Institution. This designation celebrates the University’s collaboration with community partners from the local to the global level. It reflects UNF’s mission to contribute to the public good and prepare educated, engaged citizens.