Campus Parking & Customer Service Specialist

University of North Florida; Jacksonville (FL); On-site; USD 20,000 - 28,000; Full time

Job summary

University of North Florida Parking & Transportation Services seeks a front office associate to assist customers in the lobby, by phone, and via email. You will handle payments, provide directions around campus, and explain parking rules.

A strong focus on accurate records and customer service is essential. The role requires knowledge of UNF parking regulations and the citation appeal process, with opportunities to escalate issues to supervisors or campus police as needed.

Qualifications

• High school diploma and four years of experience directly related to the job functions.
• Experience in customer service and front desk operations preferred.
• Familiarity with payment processing and parking systems is a plus.
• Background check and potential credit check per university policy.

Responsibilities

• Provides high‑quality service to customers in office, by phone and email.
• Safeguards customer information to ensure FERPA and PCI compliance.
• Processes transactions and updates to parking accounts; records payments and reconciles daily totals.
• Advises customers on parking options, permits and university policies; provides directions and assistance.

Skills

Customer service

Communication skills

Cash handling

FERPA awareness

Microsoft Office

Education

High school diploma

Tools

POS terminals

Job description

University of North Florida Parking & Transportation Services seeks a front office associate to assist customers in the lobby, by phone, and via email. You will handle payments, provide directions around campus, and explain parking rules.

A strong focus on accurate records and customer service is essential. The role requires knowledge of UNF parking regulations and the citation appeal process, with opportunities to escalate issues to supervisors or campus police as needed.