Campus Parking Enforcer & Customer Service Specialist

Virginia Tech; Blacksburg (VA); On-site; USD 42,000 - 45,000; Full time

Job summary

The Parking Enforcement Officer patrols campus lots to ensure parking rules are followed, issues citations, and assists motorists with jump starts or lockouts. Bike tagging and dispatch reporting are part of daily duties.

You will engage with a diverse campus community, wear a uniform, and use a two-way radio, body camera, and handheld computer while maintaining professionalism in all weather and during events.

Qualifications

• Customer service experience with a proven ability to work with diverse customers.
• Strong interpersonal communication skills.
• Strong attention to detail.
• Ability to deal with conflict situations calmly and professionally.
• Basic computer skills.
• Ability to use a handheld device and printer without supervision.
• Must possess a current valid driver's license with no restrictions.
• Ability to safely operate a motorized vehicle and/or a bicycle.
• Ability to move and handle up to 25 lbs.
• Ability to stand and walk for long periods of time.
• Ability to work in a variety of weather conditions.
• Availability to report to work during inclement weather conditions.

Responsibilities

• Monitor campus parking signs and report issues to supervisor.
• Tag, collect, store, and retrieve bikes on campus as needed.
• Assist motorists with jump starts and lockouts and complete required paperwork.
• Occasionally be the first point of contact to the Virginia Tech Community; provide quality customer service.
• Assist individuals with directions and parking information on campus with a positive, professional attitude.
• Wear a departmental uniform, including two-way radio, body camera, and handheld computer.

Skills

Customer service

Interpersonal communication

Attention to detail

Conflict management

Basic computer skills

Handheld device usage

Driver's license

Vehicle/Bicycle operation

Endurance (stand/walk)

Tools

Handheld device

Printer

Job description

The Parking Enforcement Officer patrols campus lots to ensure parking rules are followed, issues citations, and assists motorists with jump starts or lockouts. Bike tagging and dispatch reporting are part of daily duties.

You will engage with a diverse campus community, wear a uniform, and use a two-way radio, body camera, and handheld computer while maintaining professionalism in all weather and during events.