Student-Focused Financial Aid Operations Coordinator

Merrimack College; Andover (MA); Hybrid; USD 52,000 - 68,000; Full time

Job summary

Merrimack College is seeking a Financial Aid Operations Specialist to coordinate operations, assist with compliance, and support day-to-day financial aid activities on campus.

Reporting to the Director of Financial Aid, the role requires strong customer service, attention to detail, and collaboration with campus partners to ensure accurate processing and an exceptional student experience.

Qualifications

• Two or more years of financial aid experience in an administrative, operational, or counseling capacity within a higher education setting.
• Strong organizational, administrative, and problem-resolution skills with the ability to manage multiple priorities and deadlines in a fast-paced environment.
• Excellent verbal and written communication skills.

Responsibilities

• Serve as a primary front-line resource for the Office of Financial Aid, responding to inquiries from students and families.
• Provide information about financial aid programs, requirements, processes, deadlines, and financing options.
• Perform quality assurance reviews of loans, awards, and financial aid transactions for accuracy and compliance.

Skills

Customer service

Financial aid experience

Organizational skills

Communication skills

Education

Bachelor's degree or equivalent

Tools

NSLDS

FAA Access

COD

PowerFAIDS

Job description

Merrimack College is seeking a Financial Aid Operations Specialist to coordinate operations, assist with compliance, and support day-to-day financial aid activities on campus.

Reporting to the Director of Financial Aid, the role requires strong customer service, attention to detail, and collaboration with campus partners to ensure accurate processing and an exceptional student experience.